Ms office
Azan Ali
Customer Support Representative
LAHORE,PB
Summary
Service-oriented Customer Support Representative with 1 year of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Reliable employee seeking CSR position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Customer Support Representative
Mindbridge Private Limited
LAHORE, punjab
02.2021 - Current
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Contributed ideas and practical solutions to support process improvement efforts.
Event Manager
Royal Palm Events
Sheikhupura, Punjab
08.2018 - 11.2020
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
- Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Assistant Event Manager
Al-Noor Palace
Sheikhupura, Punjab
02.2017 - 06.2018
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Education
Matriculation - Computer Science
The Educators
Sheikhupura 03.2014 - 04.2016
Intermediate - Engineering (Pre-Engineering)
Hajvery University
Sheikhupura 05.2016 - 08.2018
Chartered Accountancy - Accounting And Finance
Rise School of Accountancy
Lahore 09.2018 - Current
Skills
Staff education and training
Customer service expert
Data Entry
Self-Motivated
Decision Making
First Aid/CPR
Critical Thinking
Software
Salesforce
Kustomer
Braintree
Stripe
Fleet Manager
Bliss
Amazon Work Space
Interests
Vlogs
Magazines
Travelling
Books
Timeline
Customer Support Representative
Mindbridge Private Limited
02.2021 - Current
Chartered Accountancy - Accounting And Finance
Rise School of Accountancy
09.2018 - Current
Event Manager
Royal Palm Events
08.2018 - 11.2020
Assistant Event Manager
Al-Noor Palace
02.2017 - 06.2018
Intermediate - Engineering (Pre-Engineering)
Hajvery University
05.2016 - 08.2018
Matriculation - Computer Science
The Educators
03.2014 - 04.2016