Web Development
Azam Muneer Khan Jadoon
Customer Support
Islamabad
It is never too late to be what you might have been.
George Eliot
Summary
Service-oriented Customer Support Representative with over 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Along with my experience in Customer support jobs I have also worked as a Sales Development Representative and hold great interest in Web Development and Game Designing.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work History
Customer Support Representative
IBEX
Islamabad
10.2019 - 08.2021
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Retained existing clients and developed numerous new accounts by extending high quality and efficient support service.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Connected with customers to address questions and resolve issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Sales Development Representative
Metro Consulting Grid
Islamabad
03.2022 - 06.2022
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Directed customer leads to connections department for further assistance.
- Utilized CRM software to manage sensitive client information and update existing and new client profiles.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
- Emailed important, relevant information regarding VOIP services to numerous potential and existing customers.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions..
- Facilitated sale of VOIP to customers..
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
Customer Support Representative
Metro Consulting Grid
Islamabad
06.2022 - 09.2022
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Configured hardware, devices and software to set up work stations for employees.
- Contributed ideas and practical solutions to support process improvement efforts.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
Education
High School Diploma -
01.2011 - 07.2019
International Foundation Diploma - Business
06.2021 - 09.2022
Skills
Technical documents comprehension
Customer service expert
Technical issues analysis
Desktop support
Application support
Analytical and Critical Thinking
Problem-Solving
Attention to Detail
Critical Thinking
Network development
Lead prospecting
Product promotions
Performance improvement
Interests
Game Development
Photography
Timeline
Customer Support Representative - Metro Consulting Grid
06.2022 - 09.2022
Sales Development Representative - Metro Consulting Grid
03.2022 - 06.2022
The Millennium Universal College - International Foundation Diploma, Business
06.2021 - 09.2022
Customer Support Representative - IBEX
10.2019 - 08.2021
The City School - High School Diploma,
01.2011 - 07.2019