Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayesha Imtiaz

Customer Services Representative
Lahore

Summary

Energetic Customer Service Representative with 9 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Askari Bank Ltd.
Lahore
2014.03 - 2021.04

· Dealt with the potential account holders in the reception and answered their inquiries.

· Described the Bank's services to the visitors to attract depositors.

· Prepared files, statements, letters, and other documents on demand from the account holders and clients.

· Compiled the rules and policies of commercial and central banks and described them to clients and account holders to avoid problems in procedures.

· Achieved the targets, most of the time, of collecting deposits by communicating with the potential account holders.

· Prepared reports for the concerned departments and sent them via e-mail.

· Reported the problems of the account holders and their feedback to the management of operations.

Customer Service Representative

Future Tech Pvt. Ltd.
Lahore
2014.01 - 2014.03
  • Approached potential customers using the phone and social media and described the new products.
  • Collected feedback from the customers.
  • Assist the management to increase sales by collecting data about the demand of the customers.

Student Affairs Coordinator

The Visions Public High School
Lahore
2011.08 - 2013.09
  • Designed and used assessments to monitor student learning outcomes.
  • Helped faculty and staff teach and support students at all levels.
  • Assessed student learning with standardized assessments and modified strategies to enhance outcomes.
  • Kept institution at forefront of the educational field with continuous improvements to faculty, courses, and facilities.
  • Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in the organization and employees.

Education

MBA - Human Resources Management

PAK AIMS
Lahore, Punjab, Pakistan.
2008.09 - 2011.06

B.Com - Commerce

University of The Punjab
Lahore, Punjab, Pakistan.
2005.09 - 2007.06

Skills

    Complaint resolution

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Timeline

Customer Service Representative

Askari Bank Ltd.
2014.03 - 2021.04

Customer Service Representative

Future Tech Pvt. Ltd.
2014.01 - 2014.03

Student Affairs Coordinator

The Visions Public High School
2011.08 - 2013.09

MBA - Human Resources Management

PAK AIMS
2008.09 - 2011.06

B.Com - Commerce

University of The Punjab
2005.09 - 2007.06
Ayesha ImtiazCustomer Services Representative