Energetic Customer Service Representative with 9 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
· Dealt with the potential account holders in the reception and answered their inquiries.
· Described the Bank's services to the visitors to attract depositors.
· Prepared files, statements, letters, and other documents on demand from the account holders and clients.
· Compiled the rules and policies of commercial and central banks and described them to clients and account holders to avoid problems in procedures.
· Achieved the targets, most of the time, of collecting deposits by communicating with the potential account holders.
· Prepared reports for the concerned departments and sent them via e-mail.
· Reported the problems of the account holders and their feedback to the management of operations.
Complaint resolution