Ayesha Ashraf
Lahore,PB
Summary
Network & IT administrator with 2 years experience resolving complex technical issues efficiently to maintain up-time and increase productivity.
Overview
4
4
years of professional experience
Work History
Social Media and Influencer Outreach Administrator
StayOasi
07.2023 - 11.2023
- Administrative tasks, including managing schedules, correspondence, reports, and other documentation
- Managed Social Media & Digital Database.
- Instagram Critic Analysis & Troubleshooting.
IT Support Specialist
NCG USA(IT Solutions Provider)
03.2020 - 04.2023
- Manage and service 2nd line support tickets reassigning high-level tickets where necessary
- Configure client computer systems and assist with troubleshooting issues
- Understanding of endpoint environments, including support for Windows 8 to Windows 10
- Create and maintain end-user guides
- Record and document processes that include, Problems, Changes and Releases
- Provide troubleshooting resolutions for Enterprise solutions such as Firewalls, Antivirus, Office 365, VOIP Phone Systems, and internal auditing
- Managed network devices, IP, printers, scanners, IP phones
- Worked on computer software, hardware, and operating systems, Office 365, Cisco Meraki, JitBit, Screen connect, Ring Central, Zendesk, Atera, and Synology
- I could suggest relatable new work, new technologies, and cost-effective ideas according to your organizational requirements in this dynamic environment.
Education
Masters Information Security -
Comsats University
Islamabad01.2023
MCS (Computer Science) -
The Islamia University
02.2018
Skills
- Information Management
- Project Coordination
- Multiple Priorities Management
- Technical Support
- DBMS
- Administrative Support
Core Expertise
- Microsoft Azure active Directory
- Microsoft365
- Domain Controller
- Cisco Meraki
- Wi-Fi Routers & Access Points
- Printers & Scanners
- Computer-Hardware & Software
- Help Desk, Zendesk, Jit Bit
- Atera, Screen connect
- Brivo Access
- Synology
- Remote Support
- VPN’s
- Bluebeam
Hobbies and Interests
- Cooking
- Traveling
- Hiking
Certifications
- Digital Forensics Certification
- Autopsy Training Certification
- Big Data Specialization
Timeline
Social Media and Influencer Outreach Administrator
StayOasi
07.2023 - 11.2023
IT Support Specialist
NCG USA(IT Solutions Provider)
03.2020 - 04.2023
Masters Information Security -
Comsats University
MCS (Computer Science) -
The Islamia University
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