Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Projects
Timeline
Generic

AYESHA ARIF

Lahore

Summary

An enthusiastic novice to software engineering, with an academic background in computer science and a knack for creating intuitive user experiences. I possess a strong understanding of full-stack technological development. With a solid understanding of HTML, CSS, and JavaScript. I am eager to cultivate these skills in a practical setting and make a meaningful impact through code.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Systems Operations Coordinator

Yamsol Inc.
San Jose
09.2022 - Current
  • Functioned as a liaison between Customer Service, Dispatching, Billing, IT, building technical insights for efficient issue resolution.
  • Streamlined cross-departmental communication and workflows, reducing delays and improving team performance.
  • Trained new team members on software tools and technical processes, improving team performance.
  • Provided proactive support to user and operational issues, leveraging technical skills to increase satisfaction and efficiency.
  • Maintained consistent communication with drivers, resolving on-route queries for smooth trip execution.
  • Interfaced with stakeholders to manage trip request data and resolve system management issues.
  • Resolved billing issues with brokers, ensuring data accuracy and timely payment processing.
  • Provided responsive technical support to clients, addressing dispatch and operational system needs.
  • Enhanced and troubleshooted the NEMT software platform to ensure efficient dispatching and trip management.
  • Resolved IT-related issues for clients using the NEMT software, minimizing downtime and maximizing operational efficiency.

IT Support Executive

Lahore Times Square
Lahore
01.2022 - 09.2023
  • Acquired practical experience in web development, project management, and IT support through comprehensive training and team involvement.
  • Developed comprehensive help documentation for customers, improving software usability and reducing support inquiries.
  • Gained hands-on experience with various front-end languages (HTML, CSS, JavaScript) through hands-on application and self-study.
  • Organized and managed meetings of business's (HODs) meetings, ensuring efficient scheduling and preparation.
  • Prepared detailed meeting outlines and customer needs assessments, contributing to effective project planning and execution.
  • Communicated customer requirements and technical explanations to the development team, aiding in accurate project scoping and planning.
  • Assisted in the execution of web development and project management tasks, contributing to successful project delivery.
  • Adapted quickly to new project management requirements, demonstrating a strong aptitude for continuous learning.

Education

Bachelor of Science - Computer Science

Virtual University of Pakistan
Lahore, Pakistan

Intermediate - Medical Science

Scholars College for Girls
Lahore, Pakistan

Skills

  • Web development
  • HTML programming
  • CSS styling
  • JavaScript programming
  • Technical support
  • Project management
  • Cross-departmental communication
  • Data analysis
  • Issue resolution
  • Operational efficiency
  • Software troubleshooting
  • Documentation creation
  • Interpersonal communication
  • Database design
  • Software system maintenance
  • Business process analysis
  • Code reviews
  • Source and version control: git, github

Certification

  • Certified Full Stack Developer (freeCodeCamp, Completed)Developed full-stack web applications using JavaScript, React, Node.js, Express, and MongoDB, showcasing a strong understanding of both front-end and back-end development.
  • Meta Front-End Developer Professional Certificate (Coursera, Completed [Date]) Demonstrated proficiency in HTML, CSS, JavaScript, responsive design, and React through hands-on projects.
  • Google Project Management Certificate (Coursera, Completed [Date]) Developed skills in project initiation, planning, execution, monitoring, and closure, utilizing agile and traditional methodologies to effectively manage project lifecycles and team collaboration.

Accomplishments

  • Project Management Expertise: Applied project initiation, planning, execution, monitoring, and closure methodologies, utilizing agile and traditional approaches.
  • Cross-Functional Coordination: Coordinated daily operations across Customer Service, Dispatching, Billing, and IT teams to ensure optimal system performance.
  • Workflow Optimization: Streamlined cross-departmental communication and workflows, resulting in improved efficiency and reduced system response times.
  • Client Technical Support: Delivered ongoing technical support to clients, addressing their operational and system-related needs.
  • Full-Stack Development Proficiency: Developed and deployed multiple full-stack web applications using HTML, HTML5, Tailwind CSS, Bootstrap, JavaScript, React.

Projects

Responsive Web Design Survey Form Tribute Page Technical Documentation Page Product Landing Page Personal Portfolio Webpage JavaScript Algorithms and Data Structures Build a Greeting Bot Build a Math Tutor Build a Teacher Bot Build a Fortune Teller Build a Small Mask Front End Libraries Build a Reusable Mega Navbar Build a Mood Board Build a Reusable Footer and Profile Card Component

Timeline

Systems Operations Coordinator

Yamsol Inc.
09.2022 - Current

IT Support Executive

Lahore Times Square
01.2022 - 09.2023

Bachelor of Science - Computer Science

Virtual University of Pakistan

Intermediate - Medical Science

Scholars College for Girls

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AYESHA ARIF