Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
References
Hobbies and Interests
Timeline
Generic

AYAZ ALI SOOMRO

Karachi

Summary

“Pursue a challenging career in a progressive organization providing ample growth, learning opportunities that value its human resources, with the aim to contribute positively towards its goals to the best of my expertise and to further enhance my personal and professional skills”.

Professional with strong background in customer support, skilled in problem-solving, communication, and conflict resolution. Known for working well within teams and adapting to changing needs to achieve results. Expertise includes managing high-volume inquiries, providing technical assistance, and maintaining customer satisfaction. Reliable and resourceful, consistently meeting and exceeding expectations in fast-paced environments.

Overview

17
17
years of professional experience

Work History

CLEARANCE SUPPORT AGENT / IMPORT DEPARTMENT

DHL EXPRESS PAKISTAN PVT LTD
12.2019 - Current
  • Resolve customer inquiries and issues via phone, email, and chat, ensuring timely and effective solutions.
  • Coordinated with cross-functional teams and broker to ensure timely and accurate clearance of goods.
  • Resolved clearance-related issues and discrepancies, minimizing delays and costs.
  • Collaborated with customs brokers, freight forwarders and logistics teams to facilitate smooth clearance processes.
  • Provided exceptional customer service, responding to queries, and resolving issues promptly.
  • Stayed up to date with changing regulations and industry developments, applying knowledge to optimize clearance processes.
  • Successfully cleared shipments within tight deadlines, resulting in increase customer satisfaction.
  • Certifications/Achievements:
  • Achieved 100% closure of calls within 3 days, demonstrating exceptional customer service and issue resolution skills. Consistently met and exceeded call closure targets, earning the Second Caller Certificate for outstanding performance.
  • Technical Skills:
  • Proficient in:
  • - GCCP (Global Customer Contact Platform)
  • - GEMA (Global Event Management Application)
  • - MCT (Multi Channel Tool)
  • - Medallia
  • - OCNT, ECIS, ACA, Putty.

DISTRICT SALES OFFICER

ZAFA PHARMACEUTICAL LABORATORIES (PVT.) LTD.
04.2014 - 08.2016
  • Arranging appointments with doctors, pharmacists, and hospital medical teams, which may include pre-arranged appointments or regular 'cold' calling.
  • Making presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector. Presentations may take place in medical settings during the day or may be conducted in the evenings at a local hotel or conference venue.
  • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
  • Organizing conferences for doctors and other medical staff.
  • Monitoring competitor activity and competitors' products.
  • Regularly attending company meetings, technical data presentations and briefings.
  • Provides historical records by maintaining records on area and customer sales.
  • Contributes to team effort by accomplishing related results as needed.

ACCOUNTANT

SALAHUDDIN & CO (CHARTERED ACCOUNTANTS).
05.2013 - 12.2013
  • Prepares asset, liability, and capital account entries by compiling and analyzing account information.
  • Documents financial transactions by entering account information.
  • Recommends financial actions by analyzing accounting options.
  • Summarizes current financial status by collecting information, preparing balance sheet, profit and loss statement, income & expenditure statement, cash flow statement and other notes/reports.
  • Guides accounting clerical staff by coordinating activities and answering questions.
  • Accomplishes the result by performing the duty.

DATA PROCESSING OFFICER

FINANCE DEPARTMENT, GOVERNMENT OF SINDH
03.2008 - 12.2010
  • To handle general correspondence and queries by telephone or in writing via email or letter.
  • Worked on various Districts Budget.
  • Answering telephone calls.
  • Dealing with incoming email, and post, often corresponding on behalf of the Deputy Secretary.
  • Preparing letters, presentations and reports.

Education

MBA - Supply Chain

Ilma University
01.2025

Masters - IR

The Federal Urdu University of Arts, Science and Technology
01.2019

Bachelor Of Arts - undefined

Benazir Bhutto Shaheed University Lyari Karachi
01.2016

HSC - Commerce

Board of Intermediate Education Karachi
01.2008

SSC - Arts

Board of Secondary Education Karachi
01.2006

Skills

  • Two months Computer Short Course from “Roshi Computer Centre” situated at Karimabad
  • Proficiency: Microsoft XP applications (Word, Excel, Office, PowerPoint, Outlook, Access) – Advanced
  • Six months computer course of “Computerized Accounting Software” from Skill Development Council situated at Business Recorder Road, Garden East, Karachi
  • Ielts Band 50 out of 90 from Australian Education Organization Pakistan (AEO) in 2013
  • Microsoft Office Document Imaging and Scanning – Advanced
  • Acrobat Reader 60
  • Internet-Mail
  • Complaint handling
  • Customer engagement
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Computer skills
  • Issue and complaint resolution

LANGUAGE SKILLS

English (reading and writing skills).
Urdu.
Sindhi.

References

Will be furnished upon request.

Hobbies and Interests

Playing Cricket., Reading Newspapers, Economics and Current affairs books, Surfing Internet.

Timeline

CLEARANCE SUPPORT AGENT / IMPORT DEPARTMENT

DHL EXPRESS PAKISTAN PVT LTD
12.2019 - Current

DISTRICT SALES OFFICER

ZAFA PHARMACEUTICAL LABORATORIES (PVT.) LTD.
04.2014 - 08.2016

ACCOUNTANT

SALAHUDDIN & CO (CHARTERED ACCOUNTANTS).
05.2013 - 12.2013

DATA PROCESSING OFFICER

FINANCE DEPARTMENT, GOVERNMENT OF SINDH
03.2008 - 12.2010

Masters - IR

The Federal Urdu University of Arts, Science and Technology

Bachelor Of Arts - undefined

Benazir Bhutto Shaheed University Lyari Karachi

HSC - Commerce

Board of Intermediate Education Karachi

SSC - Arts

Board of Secondary Education Karachi

MBA - Supply Chain

Ilma University

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