Awais Onn Ahmad
Software Engineer
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Software Engineer
Luminogics
Lahore
01.2022 - Current
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Worked in Agile Scrum team environment with high-tempo production cadence.
- Built APIs and data clients to consume APIs.
- Troubleshot and tested software and debugged to clean up code and improve efficiency.
- Integrated third-party APIs from external applications into web platforms.
- Built flexible, reusable code and libraries for future use.
- Developed web platform back ends using NodeJS and NodeTS.
Assistant Manager Amazon Account
SellerDownTown
Lahore
11.2021 - 11.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
Assistant Manager E-Commerce
WestPoint Homes
Lahore
02.2021 - 10.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
Email Support Executive
Mindbridge
Lahore
05.2018 - 02.2021
- Kept accurate records of customer support interactions using defined methods and tools.
- Created and maintained knowledge base of articles to enable informed service across support team.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
- Researched customer inquiries using modern technology and proactively improved internal processes.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Supported new client implementations through virtual training and educated customers on how to send payments.
Education
Master in Information Technology - Computer Science And Programming
The University Of Lahore
Pakistan 03.2015 - 2017.03
Bachelors of Computer Science - Computer Science And Programming
The Virtual University Of Pakistan
Pakistan 03.2012 - 2014.03
FSc Pre Engineering - Engineering (Pre-Engineering)
Govt. Muhammadan Anglo Oriental (M.A.O.) College
Pakistan 05.2011 - 2012.08
Matriculation - Science Education
Govt. Pilot Secondary School
Pakistan 08.2010 - 2010.08
Skills
Agile
Timeline
Software Engineer
Luminogics
01.2022 - Current
Assistant Manager Amazon Account
SellerDownTown
11.2021 - 11.2022
Assistant Manager E-Commerce
WestPoint Homes
02.2021 - 10.2021
Email Support Executive
Mindbridge
05.2018 - 02.2021
Master in Information Technology - Computer Science And Programming
The University Of Lahore
03.2015 - 2017.03
Bachelors of Computer Science - Computer Science And Programming
The Virtual University Of Pakistan
03.2012 - 2014.03
FSc Pre Engineering - Engineering (Pre-Engineering)
Govt. Muhammadan Anglo Oriental (M.A.O.) College
05.2011 - 2012.08
Matriculation - Science Education
Govt. Pilot Secondary School
08.2010 - 2010.08
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