AWAIS AZHAR
Product Manager
Islamabad
Summary
Dynamic and results-driven Product Manager with over 8 years of experience in leading cross-functional teams to conceptualize, develop, and launch innovative products that drive business growth and enhance user experience. Skilled in strategic planning, market analysis, product lifecycle management, and Agile methodologies. Proven track record of delivering successful product initiatives from ideation to market launch, while effectively managing stakeholder expectations and ensuring alignment with organizational objectives.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Product Manager Platformization
Telenor Microfinance Bank
02.2024 - Current
- Enhanced user experience, resulting in increased customer satisfaction and retention rates.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Conducted market research to identify new opportunities and target markets.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Coordinated design meetings and decisions with internal departments and teams.
- Effectively communicating the product strategy across cross-functional teams and collaborating with PMO, IT, Marketing and Sales team to elevate the volume of transactions for QR, Mini-Apps and Digital Wallets
Product Manager - Wallet Integration
Telenor Microfinance Bank
07.2022 - 01.2024
- Communicating effectively with team members to deliver updates on project milestones and deadlines.
- Document user stories, specifications, and product features into detailed BRDs to communicate across teams and build mandatory requirements.
- Drive revenue growth by establishing strong relationships with key industry partners.
- Strategically planning end-to-end customer journeys across key integrations such as Mini-Apps, airtime, bill payments, and Digital Wallets
- Skillfully analyzing all requirements, leading scoping sessions, and conducting UATS for successful integration execution
- Driving the execution of Consumer and Business Insights for Mini-Apps, Wallet Integrations, Bundles, allowing me to monitor statistics, identify trends, variances, and seize opportunities for enhancement and scalability
- Continuously enhancing use cases that facilitate bundles, airtime, online payments, wallet functionalities, and Mini-Apps
- My role extends to shaping the design and optimizing UI/UX for these customer journeys
Sr. Executive BVS Operations
UFONE
03.2021 - 06.2022
- Formulated tailored system development requirements to optimize channel performance
- Collaborated across procurement, IT, and finance for end-to-end device procurement, including tagging, allocation, and issuance of BVS devices
- Strategically re-engineered and implemented new processes, streamlining operations and aligning them with evolving demands
- Played a pivotal role in BVS, Charji & 4G Blaze forecasting, enabling targeted market expansion plans
- Actively participated in investigating and mitigating fraud issues within the channel, safeguarding operational integrity
Executive Digital Ops & Processes
UFONE
10.2017 - 02.2021
- Orchestrated comprehensive My Ufone App redesign, enhancing UI/UX for an elevated customer experience
- Empowered seamless payments and wallet account creation by integrating UPaisa functionality
- Spearheaded Bank Alfalah gateway integration for streamlined payments, optimizing the journey for My Ufone customers
- Proficiently resolved operational challenges through cross-functional collaboration, identifying root causes for future prevention
- Led strategic efforts to attract and onboard new users to the My Ufone App, resulting in heightened sales, service transactions, and digital campaign-driven payments
- Elevated user engagement through creative campaigns and innovative features, enhancing the overall customer journey.
Customer Services Officer
SMBL
11.2016 - 09.2017
- Preparation and reconciliation of monthly budget for seamless branch operations, ensuring precision and adherence to financial guidelines
- Exemplified a profound understanding of the bank's 'Anti Money Laundering' and 'Know Your Customer' policies, vigilantly monitoring transactions and promptly reporting any suspicious activity to the designated 'Money Laundering Reporting Officer' of the branch
- Facilitated essential banking transactions, including issuing Pay Orders and Call Deposit Receipts, meticulously preparing CBR data for tax deposition in the Government Treasury, and skillfully managing mail returns
- Also, adeptly handled incoming foreign remittances through Xpress Money and Western Union channels
- Ensured streamlined processing of clearing cheques and prompt execution of standing instructions from customers, guaranteeing efficient and accurate actions within the bank's operations.
Education
MBA -
AIOU
01.2019 - Current
Assessment of Fundamental Competencies -
ICAP
Islamabad, Pakistan 04.2009 - 04.2013
Bachelor of Commerce -
Punjab University
Islamabad 04.2001 -
Skills
Accomplishments
- Achieved 29% growth in users & 48% in revenue of Mini-Apps through scaling of Mini-Apps platforms by onboarding 20+ Mini Apps.
- Revamped journey of Bundles and Mini Apps
- Star Award for the year 2023
- Spot Award - Q3 2023
- Spot Award - Q1 2024
Certification
Coursera, Design Thinking for Innovation
Timeline
Product Manager Platformization
Telenor Microfinance Bank
02.2024 - Current
Coursera, Design Thinking for Innovation
01-2024
Coursera, Digital Transformation
12-2023
Coursera, Digital Product Management: Modern Fundamentals
10-2023
Coursera, The Business of Product Management I
09-2023
Udemy, Product Owner PSPO 1 Scrum Product Owner Certification, 05/2023
05-2023
Udemy, Agile Project Management+Scrum Step by Step with Examples
02-2023
Product Manager - Wallet Integration
Telenor Microfinance Bank
07.2022 - 01.2024
Coursera, Google Project Management 6 Courses
05-2022
Sr. Executive BVS Operations
UFONE
03.2021 - 06.2022
MBA -
AIOU
01.2019 - Current
Executive Digital Ops & Processes
UFONE
10.2017 - 02.2021
Customer Services Officer
SMBL
11.2016 - 09.2017
Assessment of Fundamental Competencies -
ICAP
04.2009 - 04.2013
Bachelor of Commerce -
Punjab University
04.2001 -
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