Aurangzaib Javed
Virtual Assistant
Lahore,PB
Summary
Experienced Virtual Assistant and customer service advocate with a focus on confidentiality and project completion. Thrives in fast-paced virtual environments, exceeding customer expectations through established procedures. Demonstrated ability to create organized environments for top-level client support, issue resolution, and relationship building. Brings extensive experience in customer service, sales, purchase, and hospitality across diverse markets. Previous role includes 2 years as a CSR for Uber international at Mind Bridge. Transitioned to freelancing in 2020, excelling in the BPO industry. Committed team player with a passion for continuous improvement and learning.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Proctoring Department Assistant and BPO HustaffAuditor
Cardinal Education
04.2020 - Current
- Enhanced department communication with timely responses to inquiries and effective correspondence management.
- Maintained accurate records and databases, contributing to organized department environment.
- Coordinate logistics for virtual or in-person tests and grading results of tests conducted.
- Conduct audits of Hubstaff hours by monitoring BPO activity and ensure compliance with scheduled work blocks
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
Customer Service Representative (CSR) for Uber
Mindbridge BPO
10.2018 - 05.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained high standards of work quality and professionalism.
- Adhered to SOPs and professional standards to uphold company reputation
- Conducted various types of data scraping tasks as required.
- Handled volume of 250 to 300 customer calls daily, maintaining satisfaction rate of 98%.
Manager Procurement and Stores
Foragri- S.A San Pedro- Ivory Coast (French Speaking Required)
02.2014 - 12.2017
- Managed centralized purchase department operations
- Negotiated advantageous terms with vendors.
- Proactively analyzed data to anticipate and mitigate risks.
- Implemented cost-saving strategies in procurement. Decreasing cost by 10%.
- Managed company's supply portfolio to ensure spending transparency
- Oversaw store operations, including stock reception and distribution
- Established and monitored security procedures for store contents.
- Establishment of in-house laundry operation, resulting in 40% reduction in monthly laundry costs.
Commercial Manager
Grandeur General Trading –CI (French Speaking Required)
11.2009 - 02.2014
- Identified and cultivated profitable supplier relationships, fostering business partnerships. Increased market share 20% by improving responsiveness and timeliness to supplier needs
- Managed financial investments with Vendors, ensuring strategic follow-up
- Provided training to Local farmers on effective business practices
- Oversaw stock reception and distribution operations, enforcing operational policies
- Implemented security measures to safeguard warehouse operations and assets
- Controlled inventory levels through physical counts and system reconciliation
- Managed warehouse staff, ensuring optimal performance through coaching and counseling
- Contributed to team efforts to achieve organizational objectives.
- Directed the implementation of the UTZ Good Farming Program with local farmers, leading to their certification and attainment of premium pricing above the base rate.
Education
Bachelor of Arts (Graduation) -
University of Punjab
Intermediate -
Board: Lahore Board of Education
Lahore 05.2001 -
High School -
Cathedral School 3 Lahore Cantt
Lahore, PB 01.1995 - 05.1996
Skills
Professional and mature
Meeting Scheduling
Teamwork and Collaboration
Effective Communication
Excel spreadsheets
Continuous Improvement
Professional and mature
Friendly, Positive Attitude
Dependable and Responsible
Customer Service
Data Entry
Remote Office Availability
Personal Information
- Father's Name: Javaid Sardar Khan
- Date of Birth: 07/22/81
Core Competency
- ENSURES ACCOUNTABILITY
- ACTION ORIENTED
- COLLABORATES
- COMMUNICATES EFFECTIVELY
- MANAGES CONFLICT
Timeline
Proctoring Department Assistant and BPO HustaffAuditor
Cardinal Education
04.2020 - Current
Customer Service Representative (CSR) for Uber
Mindbridge BPO
10.2018 - 05.2020
Manager Procurement and Stores
Foragri- S.A San Pedro- Ivory Coast (French Speaking Required)
02.2014 - 12.2017
Commercial Manager
Grandeur General Trading –CI (French Speaking Required)
11.2009 - 02.2014
Intermediate -
Board: Lahore Board of Education
05.2001 -
High School -
Cathedral School 3 Lahore Cantt
01.1995 - 05.1996
Bachelor of Arts (Graduation) -
University of Punjab