Aurangzaib Javed
Virtual Assistant
Lahore,PB
Summary
Experienced Virtual Assistant and customer service advocate with a focus on confidentiality and project completion. Thrives in fast-paced virtual environments, exceeding customer expectations through established procedures. Demonstrated ability to create organized environments for top-level client support, issue resolution, and relationship building. Brings extensive experience in customer service, sales, purchase, and hospitality across diverse markets. Previous role includes 2 years as a CSR for Uber international at Mind Bridge. Transitioned to freelancing in 2020, excelling in the BPO industry. Committed team player with a passion for continuous improvement and learning.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Proctoring Department Assistant and BPO HustaffAuditor
Cardinal Education
04.2020 - Current
- Enhanced department communication with timely responses to inquiries and effective correspondence management.
- Maintained accurate records and databases, contributing to organized department environment.
- Coordinate logistics for virtual or in-person tests and grading results of tests conducted.
- Conduct audits of Hubstaff hours by monitoring BPO activity and ensure compliance with scheduled work blocks
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
Customer Service Representative (CSR) for Uber
Mindbridge BPO
10.2018 - 05.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained high standards of work quality and professionalism.
- Adhered to SOPs and professional standards to uphold company reputation
- Conducted various types of data scraping tasks as required.
- Handled volume of 250 to 300 customer calls daily, maintaining satisfaction rate of 98%.
Manager Procurement and Stores
Foragri- S.A San Pedro- Ivory Coast (French Speaking Required)
02.2014 - 12.2017
- Managed centralized purchase department operations
- Negotiated advantageous terms with vendors.
- Proactively analyzed data to anticipate and mitigate risks.
- Implemented cost-saving strategies in procurement. Decreasing cost by 10%.
- Managed company's supply portfolio to ensure spending transparency
- Oversaw store operations, including stock reception and distribution
- Established and monitored security procedures for store contents.
- Establishment of in-house laundry operation, resulting in 40% reduction in monthly laundry costs.
Commercial Manager
Grandeur General Trading –CI (French Speaking Required)
11.2009 - 02.2014
- Identified and cultivated profitable supplier relationships, fostering business partnerships. Increased market share 20% by improving responsiveness and timeliness to supplier needs
- Managed financial investments with Vendors, ensuring strategic follow-up
- Provided training to Local farmers on effective business practices
- Oversaw stock reception and distribution operations, enforcing operational policies
- Implemented security measures to safeguard warehouse operations and assets
- Controlled inventory levels through physical counts and system reconciliation
- Managed warehouse staff, ensuring optimal performance through coaching and counseling
- Contributed to team efforts to achieve organizational objectives.
- Directed the implementation of the UTZ Good Farming Program with local farmers, leading to their certification and attainment of premium pricing above the base rate.
Education
Bachelor of Arts (Graduation) -
University of Punjab
Intermediate -
Board: Lahore Board of Education
Lahore 05.2001 -
High School -
Cathedral School 3 Lahore Cantt
Lahore, PB 01.1995 - 1996.05
Skills
Professional and mature
undefinedPersonal Information
- Father's Name: Javaid Sardar Khan
- Date of Birth: 07/22/81
Core Competency
- ENSURES ACCOUNTABILITY
- ACTION ORIENTED
- COLLABORATES
- COMMUNICATES EFFECTIVELY
- MANAGES CONFLICT
Timeline
Proctoring Department Assistant and BPO HustaffAuditor
Cardinal Education
04.2020 - Current
Customer Service Representative (CSR) for Uber
Mindbridge BPO
10.2018 - 05.2020
Manager Procurement and Stores
Foragri- S.A San Pedro- Ivory Coast (French Speaking Required)
02.2014 - 12.2017
Commercial Manager
Grandeur General Trading –CI (French Speaking Required)
11.2009 - 02.2014
Intermediate -
Board: Lahore Board of Education
05.2001 -
High School -
Cathedral School 3 Lahore Cantt
01.1995 - 1996.05
Bachelor of Arts (Graduation) -
University of Punjab
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