Windows
Attiq UR REHMAN
IT Technician
Riyadh
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
2
2
Languages
5
5
Certificates
Work History
IT technician and vendor
Pixel Tech
Islamabad
01.2022 - 01.2024
- Managed all IT equipment, including computers, laptops, and printers, providing both hardware and software support
- Oversaw office network management and ensured optimal functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and rendering machines.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
CEO owner
Game Station
01.2019 - 01.2024
- Owned and operated a computer store, specializing in building custom PCs and managing all aspects of the business
- Led a team of two employees, ensured efficient store operations and excellent customer service
- Completed office projects involving network installation and IT equipment management.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Graphics Designer
Orectic Hub
07.2023 - 12.2023
- Worked with Orectic Hub on project bases as a versatile asset, contributing as a UI/UX designer and spearheading product photography and design projects.
- Communicated effectively with clients throughout the design process, gathering feedback and making necessary revisions to achieve desired results.
- Enhanced client satisfaction by delivering high-quality graphic design projects on time and within budget constraints.
- Conducted thorough research on competitors'' designs, industry trends, and target audiences before starting each project to ensure a well-informed approach to graphic design assignments.
- Developed display, marketing, and packaging materials to support product branding strategies.
Help Desk Agent
Mars BPO
05.2018 - 06.2019
- Provided L1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Maintained detailed records of customer interactions, documenting resolutions for future reference.
- Documented support interactions for future reference.
Education
Intermediate (HSC) - Computer Science
Raees Ul Ahrar College, Rawalpindi
Islamabad, Pakistan05.2020
High School Or Equivalent - Computer Science
FG PUBLIC SCHOOL
Islamabad, Pakistan04.2017
Skills
Computer Hardware troubleshooting
Software
MS Office
HWiNFO
AIDA64
Photoshop
MS Excel
Corel Draw
Blender
Google Sketch-Up
Figma
Windows server 2022
Microsoft 365
Timeline
Graphics Designer
Orectic Hub
07.2023 - 12.2023
IT technician and vendor
Pixel Tech
01.2022 - 01.2024
CEO owner
Game Station
01.2019 - 01.2024
Help Desk Agent
Mars BPO
05.2018 - 06.2019
Intermediate (HSC) - Computer Science
Raees Ul Ahrar College, Rawalpindi
High School Or Equivalent - Computer Science
FG PUBLIC SCHOOL
Network and Routing, 05/2024
Introductions to IT Architecture, 05/2024
CompTIA ITF Hardware and Operating System (Through linkedin), 05/2024
Career Essential in System Administrator by Microsoft and LinkedIn
Communication with confidence by LinkedIn
Certification
Network and Routing, 05/2024
Residence Country
Riyadh, Saudi Arabia
Target Job
IT technician support, desktop support, help desk technical support, it architect, Mid Career, Saudi Arabia, With over five years of experience as an IT Technician, I excel in managing and troubleshooting computers, networks, CCTV systems, and more. My dedication to efficient technical support and continuous learning sets me apart. I bring numerous skills beyond what's listed on my CV, ready to enhance your company's IT infrastructure with passion and expertise., Full Time Employee, SAR 5,500 (≈ USD 1,430), Immediately
Personal Information
- Date of Birth: 05/26/01
- Gender: Male
- Nationality: Pakistan
- Marital Status: Married
- Visa Status: Residency Visa (Transferable)
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