ATTA UR REHMAN
Sr. System Engineer
Islamabad
Summary
Adept Sr. System Engineer with a proven track record at Parkview City, enhancing network performance and reducing downtime through expert troubleshooting and hardware/software management. Skilled in switches, routers, and providing unparalleled client support, I significantly improved end-user satisfaction. My multitasking abilities and technical acumen drive efficient IT solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr. System Engineer
Parkview City
Islamabad, Pakistan
02.2022 - Current
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
IT Executive
Eservmd Pvt Ltd.
10.2021 - 02.2022
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Managed backup and recovery of data assets to safeguard system availability.
IT Support
Pakistan Engineering Concil
03.2020 - 09.2021
- Streamlined IT support processes, leading to faster resolution times and improved end-user satisfaction rates.
- Participated in team meetings to discuss ongoing projects and share insights on best practices within the field of IT support services.
- Ensured seamless day-to-day operations by diligently managing facility maintenance requests, IT support tickets, and supply inventory levels.
- Coordinated IT support team to quickly resolve technical issues, maintaining a high level of user satisfaction.
- Coordinated with IT support to troubleshoot technical issues, minimizing downtime in the office.
Education
Bachelor of Science - Computer Science
FUUAST
Islamabad, Pakistan 04.2001 -
Fsc - Pre Engineering
PSCPE
Islamabad, Pakistan 04.2001 -
Matric - Science
Rawalpindi Model School
Islamabad, Pakistan 04.2001 -
Skills
Switches and routers
Languages
English
Native language
Urdu
Proficient
C2
Pashto
Proficient
C2
Certification
CCIE - Cisco Certified Internetwork Expert
Timeline
Sr. System Engineer
Parkview City
02.2022 - Current
IT Executive
Eservmd Pvt Ltd.
10.2021 - 02.2022
IT Support
Pakistan Engineering Concil
03.2020 - 09.2021
Bachelor of Science - Computer Science
FUUAST
04.2001 -
Fsc - Pre Engineering
PSCPE
04.2001 -
Matric - Science
Rawalpindi Model School
04.2001 -
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