ATTA UR REHMAN
Sr. System Engineer
Islamabad
Summary
Adept Sr. System Engineer with a proven track record at Parkview City, enhancing network performance and reducing downtime through expert troubleshooting and hardware/software management. Skilled in switches, routers, and providing unparalleled client support, I significantly improved end-user satisfaction. My multitasking abilities and technical acumen drive efficient IT solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr. System Engineer
Parkview City
Islamabad, Pakistan
02.2022 - Current
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
IT Executive
Eservmd Pvt Ltd.
10.2021 - 02.2022
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Managed backup and recovery of data assets to safeguard system availability.
IT Support
Pakistan Engineering Concil
03.2020 - 09.2021
- Streamlined IT support processes, leading to faster resolution times and improved end-user satisfaction rates.
- Participated in team meetings to discuss ongoing projects and share insights on best practices within the field of IT support services.
- Ensured seamless day-to-day operations by diligently managing facility maintenance requests, IT support tickets, and supply inventory levels.
- Coordinated IT support team to quickly resolve technical issues, maintaining a high level of user satisfaction.
- Coordinated with IT support to troubleshoot technical issues, minimizing downtime in the office.
Education
Bachelor of Science - Computer Science
FUUAST
Islamabad, Pakistan 04.2001 -
Fsc - Pre Engineering
PSCPE
Islamabad, Pakistan 04.2001 -
Matric - Science
Rawalpindi Model School
Islamabad, Pakistan 04.2001 -
Skills
Switches and routers
Troubleshooting
Server Hardware Maintenance
Windows System Administration
Technical Support
Client service and support
Hardware and software installation
Firewalls
VPN configurations
Multitasking Abilities
Languages
English
Native language
Urdu
Proficient
C2
Pashto
Proficient
C2
Certification
CCIE - Cisco Certified Internetwork Expert
Timeline
Sr. System Engineer
Parkview City
02.2022 - Current
IT Executive
Eservmd Pvt Ltd.
10.2021 - 02.2022
IT Support
Pakistan Engineering Concil
03.2020 - 09.2021
Bachelor of Science - Computer Science
FUUAST
04.2001 -
Fsc - Pre Engineering
PSCPE
04.2001 -
Matric - Science
Rawalpindi Model School
04.2001 -