

Dynamic and results-driven Banking Operations Manager with over 7 years of progressive experience across retail banking, branch operations, financial control, and customer relationship management. Proven track record of leading end-to-end branch operations, strengthening internal controls, ensuring regulatory compliance, and optimizing operational efficiency. Experienced in KYC/AML compliance, risk mitigation, audit coordination, cash and liquidity management, and financial reporting. Progressed through key roles including Teller, Universal Service Officer, Head Teller, and Branch Operations Manager, demonstrating strong leadership capability, operational governance expertise, and commitment to service excellence. Adept at managing cross-functional teams, resolving complex operational challenges, and delivering performance-driven results aligned with international banking standards and regulatory frameworks.
Retail & Commercial Banking Operations
Branch Operations Management
KYC & AML Compliance
Operational Risk Management
Financial Reporting & Analysis
Digital Banking Platforms
Core Banking Systems
Stakeholder Relationship Management
Business Continuity Planning
Computer Proficiency
Core Banking Transformation
Core Banking Transformation
Product Awareness Webcasts
Fair Treatment of Customer & AML