MS Excel
Atif Ali
Restaurant General Manager
Pakpattan, Punjab,PB
Summary
Proven leader in restaurant and sales support management, excelling at labor and inventory management for Domino's Pizza. Enhanced customer satisfaction and boosted revenue through innovative strategies. Skilled in staff training and development, demonstrating exceptional communication. Achieved significant improvements in operational efficiency and client retention. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
8
8
years of professional experience
Work History
Restaurant General Manager
Domino's Pizza
01.2020 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control,
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Correctly calculated inventory and ordered appropriate supplies.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Sales Support & Monitoring Officer
Gourmet Foods Unit 6
02.2017 - 09.2021
- Collaborated with sales team to develop customized solutions for clients'' unique shipping needs, resulting in improved client retention rates.
- Proactively addressed customer inquiries related to their shipments, demonstrating exceptional communication skills while providing prompt resolutions.
- Supervised a team of shipping professionals, fostering an environment of continuous learning and development.
Education
Bachelor of Science - Computer And Information Sciences
Virtual University
Lahore, Punjab, Pakistan 04.2001 -
Skills
Labor Management
Inventory Management
Staff Scheduling
Customer Engagement
Business Management
POS system knowledge
Order Management
Budget Planning
Food Safety
Operations Management
Complaint resolution
Software
MS Word
SAP
Pulse Management
ERP
Languages
Urdu
Native language
English
Upper intermediate
B2
Timeline
Restaurant General Manager
Domino's Pizza
01.2020 - Current
Sales Support & Monitoring Officer
Gourmet Foods Unit 6
02.2017 - 09.2021
Bachelor of Science - Computer And Information Sciences
Virtual University
04.2001 -