To be a part of a dynamic team, working in a cooperative environment where one can have a better chance of learning and grooming as an individual. Further, to utilize my potential to the maximum level in the interest of the organization for achieving its goals and objectives.
Overview
8
8
years of professional experience
Work History
IT Officer
Fauji foods Limited
12.2023 - Current
Network Deployment, Monitoring, Administration, Security (Access layer), System Application support, MS Office 365 support & Administration, System Administration, CCTV Monitoring & Desktop & Operating system Support.
Install and configure various network components, including switches, printers, scanners, Laptops, Desktop, workstation & other network devices.
Configure network equipment, including Cisco Switches, TP Link Routers and Access Points.
Diagnosed and resolved operating system (Win 10,11 & Ubuntu), hardware and software program problems to root causes.
Installation, configuration, troubleshooting of all software’s, mainly Microsoft Office 365, MS Office 2010/2013/2016/2019, SAP, QuickBooks.
Monitor, optimize, and troubleshoot network devices.
Install and configure VOIP phones. Manage the inventory of installed VOIP phones.
Hands-on experience of Access Layer Network & Distribution.
Oversee & Manage the Active Directory, File Server, Print Server & MS office 365 Functionalities.
Manage the inventory of IT equipment.
Oversee an IT Support Team in troubleshooting network & System related issues.
Perform day-to-day maintenance of the Data Center, ensuring its optimal functioning.
Conduct Video Conferences through various systems based on SIP or H.323 and on Skype, Adobe Connect, Webex, Zoom, MS Teams.
Provide support, both on-site and remotely, to officer and staff for extended Plant-Site communication networks in accordance with service level agreements (SLAs).
Major Responsibility:
Key Responsibilities:
Assistant Network Administrator
Institute of Space Technology
11.2018 - 12.2023
Install and configure various network components, including switches, printers, scanners, and other network devices.
Configure a range of network equipment, including Juniper, 3Com, HP, Dell, Ruckus Switches, and Access Points. Set up and configure switches within isolated and internet networks, along with Access Points.
Establish and manage separate Virtual LANs (VLANs) for different departments in both isolated and internet networks, ensuring network segregation.
Deploy, monitor, administrate, and ensure security measures, including port security.
Assign static IP addresses to end users with distinct VLANs in both isolated and internet networks.
Monitor, optimize, and troubleshoot network devices.
Deploy and troubleshoot network nodes across the campus, ensuring seamless connectivity.
Install and configure VOIP phones. Manage the inventory of installed VOIP phones.
Maintain meticulous records and documentation of network configurations, including IP addresses and switch configurations.
Maintain comprehensive records of configured network switches in isolated, internet, and Wi-Fi networks.
Hands-on experience of Access Layer Network.
Install and maintain systems in both isolated and internet networks, keeping detailed records.
Upgrade, back up, and optimize network devices to ensure performance and security.
Schedule and perform weekly backups for isolated, internet, and Wi-Fi networks, with ongoing monitoring and periodic restoration tests.
Perform monthly maintenance tasks, including cleaning or dusting network devices to ensure their optimal performance and longevity.
Assigning and maintaining appropriate tags or labels on network devices for efficient tracking and organization.
Manage the inventory of network equipment.
Coordinate with the HEC (Higher Education Commission) for the implementation of Smart University and Safe Campus projects.
Oversee the setup of several classrooms on Campus, ensuring proper configuration, overseeing physical installations, and guaranteeing a reliable and functional internet connection.
Oversee an IT Support Team in troubleshooting network-related issues.
Perform day-to-day maintenance of the Data Center, ensuring its optimal functioning. Education Trainings
Provide support, both on-site and remotely, to faculty and staff for extended campus communication networks in accordance with service level agreements (SLAs).
Key Responsibilities:
IT Support Specialist
FFBL (Fauji Fertilizer bin Qasim Limited)
07.2017 - 10.2018
Provided first-level technical support for FFBL’s head office supporting 450+ employees. Troubles hooted hardware, Network, software and connectivity issues for a mixed Windows 7/8/8.1/10 environment on a domain network.
Diagnosed and resolved operating system, hardware and software program problems to root causes.
Installation, configuration, troubleshooting of all software’s, mainly MS Office 2010/2013/2016, IBM Notes, SAP, QuickBooks.
Provided technical support both remotely (RAdmin, TeamViewer, Any desk) and in person. Education Trainings Professional Skills
Assisted users with procedures for setting up SIP based video conference calls, new accounts, and web /network presentations.
Log calls/jobs on the Helpdesk system and closed/escalated tickets in accordance with SLAs.
Identified process gaps and provided solutions that improve the user’s quality of service.