Asma Shafiq
Customer Service
Lahore, Punjab
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Customer Service Executive
IBEX Global - The Resource Group
02.2023 - Current
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Worked in the Escalation Desk to ensure customer satisfaction by promptly addressing inquiries and resolving issues.
Content Writer
Blue Box Packaging
07.2022 - 01.2023
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
Content Writer
Prime Tech Solutions
07.2022 - 01.2023
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
Education
Bachelor of Science - Economics - Sociology
Forman Christian College University
Karor, Punjab, Pakistan 04.2001 -
Intermediate in Computer Sciences - Statistics
Kinnaird College For Women University
Lahore, Punjab, Pakistan 04.2001 -
Skills
Customer Relationship Management
Customer Needs Assessment
Complaint Handling
Customer Engagement
Issue Escalation
Customer Retention
Languages
Urdu
Native language
English
Proficient
C2
Certification
Exceptional Customer Service Performance
Timeline
Best in Exceeding Customer Expectations
10-2024
Talent Ibex Batch-VII 2024
01-2024
Exceptional Customer Service Performance
09-2023
Customer Service Executive
IBEX Global - The Resource Group
02.2023 - Current
Content Writer
Blue Box Packaging
07.2022 - 01.2023
Content Writer
Prime Tech Solutions
07.2022 - 01.2023
Bachelor of Science - Economics - Sociology
Forman Christian College University
04.2001 -
Intermediate in Computer Sciences - Statistics
Kinnaird College For Women University
04.2001 -
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