Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Asma Shafiq

Customer Service
Lahore, Punjab

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

2
2
years of professional experience
3
3
Certifications

Work History

Customer Service Executive

IBEX Global - The Resource Group
2023.02 - Current
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Worked in the Escalation Desk to ensure customer satisfaction by promptly addressing inquiries and resolving issues.

Content Writer

Blue Box Packaging
2022.07 - 2023.01
  • Crafted SEO-friendly content for websites and blog posts to increase organic traffic.

Content Writer

Prime Tech Solutions
2022.07 - 2023.01
  • Crafted SEO-friendly content for websites and blog posts to increase organic traffic.

Education

Bachelor of Science - Economics - Sociology

Forman Christian College University
Karor, Punjab, Pakistan
2001.04 -

Intermediate in Computer Sciences - Statistics

Kinnaird College For Women University
Lahore, Punjab, Pakistan
2001.04 -

Skills

Customer Relationship Management

Customer Needs Assessment

Complaint Handling

Customer Engagement

Issue Escalation

Customer Retention

Languages

Urdu
Native language
English
Proficient
C2

Certification

Exceptional Customer Service Performance

Timeline

Best in Exceeding Customer Expectations

2024-10

Talent Ibex Batch-VII 2024

2024-01

Exceptional Customer Service Performance

2023-09

Customer Service Executive

IBEX Global - The Resource Group
2023.02 - Current

Content Writer

Blue Box Packaging
2022.07 - 2023.01

Content Writer

Prime Tech Solutions
2022.07 - 2023.01

Bachelor of Science - Economics - Sociology

Forman Christian College University
2001.04 -

Intermediate in Computer Sciences - Statistics

Kinnaird College For Women University
2001.04 -
Asma ShafiqCustomer Service