Hi, I’m
Asim Shahzad
Consultant Travel & Tours
Islamabad,Pakistan
Summary
Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly. Bilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations. Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing.
Overview
15
years of professional experience
3
Languages
Work History
GO KITE Travel and ToursDubai, UAE
Global visa consultant
12.2022 - 09.2024
Khyber Tours SharjahSharjah, UAE
Global visa consultant
01.2020 - 12.2022
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
A & T Travel And TourismIslamabad, Capital
Manager Visa Department
03.2016 - 09.2020
Job overview
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficient in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Maintained and updated corporate traveler profiles with current information.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
A U TravelsIslamabad, Capital
Manager Visa Section
07.2013 - 03.2016
Job overview
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Maintained and updated corporate traveler profiles with current information.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Blue Sky Travel Islamabad, Capital
Assistant Manager Visa Section
02.2011 - 07.2013
Job overview
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Asked open-ended questions to better ascertain client needs and determine best travel offerings.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Bukhari TravelsIslamabad, Capital
Visa Consultant
04.2009 - 11.2012
Job overview
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Improved quality processes for increased efficiency and effectiveness.
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
Education
Super Tech Institute Jinnah Super Market F-7 Markaz
High School Diploma
Skills
Departmental coordination
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Timeline
Global visa consultant
GO KITE Travel and Tours
12.2022 - 09.2024
Global visa consultant
Khyber Tours Sharjah
01.2020 - 12.2022
Manager Visa Department
A & T Travel And Tourism
03.2016 - 09.2020
Manager Visa Section
A U Travels
07.2013 - 03.2016
Assistant Manager Visa Section
Blue Sky Travel
02.2011 - 07.2013
Visa Consultant
Bukhari Travels
04.2009 - 11.2012
Super Tech Institute
High School Diploma
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