Stamp collecting
Mirza M. Asim Baig
HR Professional
Karachi,Sindh
Summary
Seeking senior HR position in Multinationals, Financial Sector or Large Local Groups. Driven, passionate and focused towards goal attainment. Known for adhering to high ethical standards and embracing new challenges. With a proven track record of success in leading and growing organizations. Strong background in strategic planning, organizational restructuring and team development. Skilled in identifying opportunities and implementing practical strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Executive Vice President / Group Head HR (A)
National Bank of Pakistan
01.2023 - Current
- Responsible for all HR functions of the Bank which includes Rewards, Compensation & Benefits, Learning & Development, Organizational Effectiveness, HR Legal & Compliance, HR Governance, Employee Relations, Industrial Relations, HR Business Partners & Talent Acquisition
- Executed compensation round for the year 2022
- Held successful pay-package negotiations with CBAs
- Developed and rolled out various new HR policies
- Inducted recruitment consultants through PPRA process
- Rolled out various initiatives with respect to diversity, equity, and inclusion
- Concluded Headcount planning for next three years in line with short, medium, and long-term strategic plans of the Bank
- Implemented LMS
- Implemented custom made Employee Self Service Portal
- Introduced staff recognition initiatives across Bank
- Recruited over 800 officers and executives during the year
- To promote diversity, Female Batch hiring was initiated in Head Office and Regions
- Differently abled interns were placed in various groups in line with Bank's DEI initiatives
- Played a critical role in the restructuring of Business Groups in the Bank, leading to leaner hierarchy, devolution of decision-making authority along with accountability and tighter control mechanisms.
Executive Vice President / Divisional Head & Lead HRBP and Divisional Head Talent Management
National Bank of Pakistan
02.2020 - 12.2022
- Responsible for all HR functions of Retail Banking, Operations, Islamic Banking, Inclusive Development Group, Information Technology, Legal, and Logistics & Marketing with an employee base of over 12000 in addition to Talent and Career Management portfolio of the Bank.
- As Lead HRBP, partnered with Group Chiefs and President of the Bank for short, mid and long term strategic HR goals and drew a road map and action plan for its implementation.
- Responsible for overall manpower planning, budgeting and recruitment of Bank.
- Ran 'Performance Management Exercise' at NBP for over 12,000 employees.
- Developed and rolled out HR policies.
- Developed Goals based on 'Balanced Score Cards' for Leadership Positions.
- Ran Competency Framework workshops for all Groups pan Bank.
- Developed / Updated JDs of all positions across pan Bank.
- Rolled out Regional HR Structure in 37 regions with a total strength of 197 HR Officers and Managers.
- Recruited over 2500 headcount since 2020 including Group Chiefs and other senior executives.
- Worked on various diversity initiatives.
- Responsible for SBP Audit, AGP Audit.
- Point of contact for Group Chief - HRMG for all agenda items related to Board Human Resource & Remuneration Committee and Board.
- Regularly presented matters to Board of Directors in Board and Committee Meetings.
- Member of the Appeal Review Committee for adjudicating disciplinary matters.
- Developed a new promotion policy and ran the promotion cycle in 2021 after a gap of over four years.
- Member of the Promotion Committee and conducted over 2000 interviews.
- Member of the Employee Grievance Committee.
Head of Human Resources
Agriauto Industries Ltd - House of Habib
04.2019 - 02.2020
- Responsible for all HR functions of Agriauto Industries & Agri Stamping Company including Talent Acquisition, Talent Management, Compensation & Benefits, HR Operations, Learning & Development, Employee Relations, Industrial Relations and Organizational Development.
- Spearheaded leadership development programs, cultivating future organizational leaders from within the company ranks.
- Part of House of Habib 'Management Trainee Program' as an 'Assessor'
- Ran the 'Performance Management Program' at Agri within first month of joining and completed it within deadline for the first time in history of the organization.
- Achieved 97% in HR Audit for Performance Management Exercise which was highest in the 'Group' and an improvement from a score of 53% last year.
- Developed and rolled out the HR manual in conjunction with Group HR.
- Developed Goals based on 'Balanced Score Cards' for C Level positions.
- Developed S.M.A.R.T goals for Leadership positions.
- Conducted Objective Settings workshops for employees for Assistant Manager category and above.
- Developed JDs for all job roles.
- Developed HR newsletter.
- Conducted 'Job Evaluation' exercise.
- Evaluated and assessed employees using 9 Box Grid.
- Led the Management Team in the CBA - Management bilateral meeting on Charter of Demands and successfully negotiated and closed the discussions in record time.
- Managed the overall administrative, security and logistics functions.
- Streamlined recruitment processes for increased efficiency and reduced time-to-fill rates.
- Evaluated training needs across the organization, developing customized learning plans to address skill gaps or competency deficiencies.
- Oversaw benefits administration, optimizing offerings while controlling overall costs.
- Conducted thorough workforce analyses to identify areas of improvement and develop targeted solutions.
- Developed comprehensive onboarding programs to improve new hire retention and productivity.
- Designed effective retention strategies by analyzing exit interviews and other relevant data sources.
- Reduced turnover rates by cultivating a positive work culture and addressing employee concerns proactively.
- Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
- Implemented succession planning initiatives, promoting long-term stability in key leadership positions.
- Managed complex employee relations issues, resulting in improved workplace harmony and satisfaction.
- Coached senior leaders on appropriate employee corrective steps.
Head of Human Resources
TCS
11.2014 - 11.2018
- Responsible for all HR functions of TCS including Talent Acquisition, Talent Management, Compensation & Benefits, HR Operations, Learning & Development, Employee Relations and Organizational Development of over 13000 employees.
- Managing a team of over 30 HR professionals across Pakistan.
- Led the successful implementation of HR System - Harmony, making the lives of TCS employees simple, easy and convenient.
- Rolled out the 'Management Associate Program'.
- Over 30 Management Associates hired in three years and placed in different departments with a focused agenda and career path.
- Developed and rolled out the 'Performance Management Program'.
- Goal settings exercise was conducted for the first time in the history of the organization followed by structured performance appraisal of over 5000 employees.
- Developed and rolled out the HR Manual.
- Developed and implemented thematic and occasion specific employee engagement programs.
- Revamped HR intranet to make it relevant, jazzy and accessible for staff across the network.
- Also ensured that all information on it was relevant and up to date.
- Developed the HR newsletter.
- As a member of cross functional team, the top twenty organization-wide cash intensive areas were identified.
- Existing processes were reviewed, and revised processes were developed and implemented resulting in significant reduction in cash leakages.
- Developed and implemented the Sales Management Program in partnership with Corporate and Consumer teams with major focus on 'Structured Sales', 'Reward & Recognition' and 'Accountability' for over 300 employees.
- Developed and ran 'Assessment Centers' for various job families for employee recruitment.
- Over 900 employees recruited through this process in 3 years.
- Rolled out Disciplinary Action Process and ensured that all disciplinary matters were timely and efficiently addressed.
- Over 800 cases handled in four years without a single case of litigation against the Company.
- Periodic 'Awareness Sessions' were conducted across Pakistan to advise employees on the Code of Conduct, Policies and Processes with a focus on mitigating risk and exposure of the Organization and the employees.
- Created awareness on core values, HR policies, procedures, and Anti-Harassment Act.
- Developed and rolled out the Employees Code of Conduct guidelines
- Successfully handled a protest by over 100 drivers through negotiations saving the company from reputational and financial risk.
- Represented TCS in NIRC against the formation of an illegal Trade Union where the decision was awarded in the Organization's favor.
- Ensured that TCS was compliant to all employee specific statutory requirements.
- Developed and implemented HR Roadmap in line with the vision of the CEO and Board of Directors.
- Over 9000 employees trained in basic, intermediate and advanced curriculum based on the Training Needs Assessment.
Head of Learning & Development
NIB BANK
08.2013 - 10.2014
- Led the L&D function of the 11th largest bank in Pakistan with over 3000 employees.
- Developed a Pan Bank Development Needs Analysis for all job families based on core, intermediate and advanced competencies, both technical and behavioral.
- Designed and rolled out the Career Path initiative for all job roles, vertical and horizontal.
- Developed Certification programs for various job families to strengthen and increase their skill sets.
- Developed and conducted various technical and soft skills programs
- Introduced robust tracking mechanism for trainings conducted across the network.
- Ensured training in 2014 with over 7000-man hours.
- Implemented HR System -Harmony for Learning & Development.
- Developed Goal Setting and Performance Management program and conducted Pan Pakistan road shows.
- Developed and rolled out the Fast Track Leadership Program - FTLP
- Conducted Development Needs Assessment (DNA) of all functions and roles.
- Rolled out of certification programs in collaboration with Institute of Bankers Pakistan for critical frontend job families.
- Provided various modes of learning solutions such as Audio Visual, Computer Based Training and Master Class.
- Rolled out e-Learning solutions.
Area Distribution Head - South II, Consumer Banking
NIB BANK
03.2013 - 08.2013
- Grew deposits by over Rs 700 million in six months and transformed all 14 loss making branches into profitable ones.
- Recognized as the Top performing Banch Area with over Rs
- 30 million revenue in 6 months.
- Managed 43 branches in Karachi and Sindh with over 400 employees in my team
- Banca Convention winner for being the highest contributing 'Area' in NIB
- Developed annual budget, sales target, KPIs and SMART Goals.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Regional General Manager, Retail Banking - KHI & HYDERABAD
SILKBANK
01.2010 - 03.2013
- Led Deposits, Bancassurance and Operations of 12 branches of an emerging bank with over 150 employees.
- Recognized as the Top performing Banca region with over Rs 40 million revenue in two years.
- Achieved the Best Audit Rating Pan Country with 8 branches falling in good category.
- Increased Deposits by over 75% in two years.
- Increased revenue by over 100% in one year.
- Highest scores Pan Pakistan in external and internal service standards with consistent scores of over 94%.
- Implemented a robust Sales Tracking Mechanism.
- Led the T-24 'Task Force' for Retail Bank, to implement the new 'Banking System' across 64 Branches.
- Played a leading role in the Re-Branding 'Task Force' for Branches across Pakistan.
- Designed and rolled out National Sales Structure for Liability Products.
- Designed and developed Product Pack for training of Branch staff.
- Mentored area managers on best practices for team leadership and motivation, contributing to a positive work environment throughout the region.
- Assisted in recruiting, hiring and training of team members.
- Established strong Key Performance Indicators, Annual Sales Targets & Goals.
Manager Change Management & Strategic Planning, Wealth Management
SILKBANK
06.2008 - 12.2009
- Developed and rolled out Retail Banking products.
- Developed Sales and Marketing as well as branding plans.
- Reviewed all Retail Banking processes for operational efficiencies.
- Revised processes rolled out for reducing waste, turnaround time and risk mitigation.
- Introduced the Sales Management Process to bring a mindset change on how to make a sales plan, make a sales pitch, convert leads into customers, generate repeat sales and referrals and its over all tracking.
- Developed and rolled out Annual Budget, Sales Targets and KPIs.
- Developed SMART Goals for Retail Banking in partnership with HR.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing and new employees to maximize team agility and performance.
Manager Organization Learning, Human Resources
STANDARD CHARTERED BANK
08.2007 - 05.2008
- Conducted over 50 class room trainings on Products, Anti Money Laundering and Customer Services.
- Conducted in-depth analysis of the performance hindering hurdles through 'Needs Assessment'.
- Introduced the 'Right Person for the Right Role' concept while evaluating Consumer Banking staff, focusing on better results and ensuring employee engagement.
- Selected amongst the top twenty trainers 'Globally' and certified to train senior leadership.
- Developed and rolled out 'Branch Master Class' to quantify errors, remove them and increase learning.
- Awarded 'Certified Trainer' status to impart classroom training.
Consumer Bank Integration Team
STANDARD CHARTERED BANK
09.2006 - 12.2007
- Key member of the Consumer Bank integration team that successfully executed the seamless integration of Union Bank with Standard Chartered Bank, making it the 5th largest bank in Pakistan.
- Member of the Technology & Operations Team to identify & remove systemic bottlenecks, ensuring smooth services being provided on 'Day 1' post integration.
- Ensured comprehensive training on a wide span of activities, products, systems & services across functional roles and levels from Cashiers to Customer Relationship Officers, Managers & Personal Bankers.
- Set up nearly 200 'Milestones' for integration with related activities, calendarized and categorized the same.
- Developed and rolled out several processes for 'Quick Wins for Day 1 Services' for customers of the merged Bank.
Branch Manager & Vice President
STANDARD CHARTERED BANK
12.2006 - 08.2007
- Achieved 2nd position Pan Pakistan out of 116 Branches in Sales Matrix Quarter 1 and 5th position YTD period ending by August 2007.
- Increased deposits by 248 million in CASA.
- Recorded over 15 million mark in Capital Protected Fund
- Conceptualized and executed a well-received plan for system training of legacy Union Bank staff Pan Pakistan.
- Led the Universal Teller and Q-Matic implementation at SCBPL Pan Pakistan.
- Responsible for the highest Banca - premium of over Rs. 10.5 million- in the history of the Bank within one year.
- Led the branch to be ranked at number '3' in the Branch Ranking Ladder.
Branch Manager
UNION BANK
04.2005 - 09.2006
- Grew branch deposits to 800 million within the first year of branch operations.
- Passed Branch Audit with a 'Good' rating.
- Ensured consistently good to excellent Branch ratings in Internal Services Measures.
- Managed and turned around the performance of low performers/laggards through effective appraisals with clear development plans.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Personal Banker
UNION BANK LIMITED - PAKISTAN
04.2002 - 03.2005
Business Relationship Executive
CITIBANK N.A. PAKISTAN-GLOBAL CONSUMER BANKING
02.2000 - 04.2002
Education
MBA - Management Information Systems
Newports Institute of Communcation And Economucs
Karachi, SD 01.2004 - 12.2005
Skills
Certified Trainer
Websites
Personal Information
- Citizenship: Pakistani
- Date of Birth: 10/22/1978
Professional References
- M. A. Mannan (Ex CEO DIB, Ex CEO TCS, Ex Deputy CEO UBL, Ex Citibank Pakistan & New York)
- Asma Shaikh - HR Professional - Group Director HR AIIB Bank, China
- Naila Kassim - HR Professional - Group Director HR House of Habib
Interests
Reading books
Swimming
Timeline
Executive Vice President / Group Head HR (A)
National Bank of Pakistan
01.2023 - Current
Executive Vice President / Divisional Head & Lead HRBP and Divisional Head Talent Management
National Bank of Pakistan
02.2020 - 12.2022
Head of Human Resources
Agriauto Industries Ltd - House of Habib
04.2019 - 02.2020
Head of Human Resources
TCS
11.2014 - 11.2018
Head of Learning & Development
NIB BANK
08.2013 - 10.2014
Area Distribution Head - South II, Consumer Banking
NIB BANK
03.2013 - 08.2013
Regional General Manager, Retail Banking - KHI & HYDERABAD
SILKBANK
01.2010 - 03.2013
Manager Change Management & Strategic Planning, Wealth Management
SILKBANK
06.2008 - 12.2009
Manager Organization Learning, Human Resources
STANDARD CHARTERED BANK
08.2007 - 05.2008
Branch Manager & Vice President
STANDARD CHARTERED BANK
12.2006 - 08.2007
Consumer Bank Integration Team
STANDARD CHARTERED BANK
09.2006 - 12.2007
Branch Manager
UNION BANK
04.2005 - 09.2006
MBA - Management Information Systems
Newports Institute of Communcation And Economucs
01.2004 - 12.2005
Personal Banker
UNION BANK LIMITED - PAKISTAN
04.2002 - 03.2005
Business Relationship Executive
CITIBANK N.A. PAKISTAN-GLOBAL CONSUMER BANKING
02.2000 - 04.2002