Asifa Zeeshan
Lahore
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
IBEX Pakistan
Lahore
06.2019 - 09.2023
- Cultivated client loyalty by delivering exceptional service, resolving complaints promptly, and exceeding expectations. Achieved a 95% customer satisfaction rating during tenure.
- Leveraged strong communication skills to effectively answer inquiries, guide product selection, and provide technical support, resulting in a 20% increase in customer retention.
- Gathered and analyzed customer feedback through surveys, contributing to data-driven improvements in service offerings and internal processes.
- Maintained accurate information on products and services through ongoing learning, ensuring customers received up-to-date advice and solutions.
Customer Sales and Service Expert
PTCL
Lahore
02.2018 - 03.2019
- Provided comprehensive customer service, including greeting customers, handling queries, and addressing complaints, leading toa 15% rise in positive customer reviews.
- Processed diverse payment methods (cash, checks, credit/debit cards) efficiently and securely, maintaining financial integrity.
- Performed opening and closing procedures meticulously, ensuring all equipment functioned properly for smooth operations.
- Collaborated with sales team to drive growth and development through targeted support and service excellence.
Senior High School Teacher
American Lyceum westwood
Lahore, Pakistan
03.2016 - 12.2017
- Developed and implemented curricula for various grade levels of high school students.
- Supervised and evaluated the performance of teaching assistants.
- Conducted individual and group meetings with parents to discuss student progress.
- Established clear objectives for all lessons, units, and projects.
- Created lesson plans that incorporated technology into the curriculum.
- Utilized a variety of instructional techniques such as lectures, discussions, audio-visual presentations.
- Communicated regularly with parents about their children's academic progress.
- Organized extracurricular activities such as guest speakers or field trips.
- Provided individual and small group instruction in order to adapt curriculum to needs of each pupil.
Assistant Teacher
American Lyceum westwood
Lahore, Pakistan
06.2013 - 03.2016
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Supported student-led discussions and presentations.
Education
Bachelor of Science - Accounting And Finance
Virtual University of Pakistan
Lahore03-2014
Internship - Accounting And Finance
MCB Bank LTD
Lahore,Pakistan05-2013
B.com - Ecommerce
Peak Solutions College
Lahore02-2012
F.S.C - Pre Engineering
Lahore Board
Lahore,Pakistan02-2009
Matriculation - Science
Lahore Board
Lahore,Pakistan03-2007
Timeline
Customer Service Representative
IBEX Pakistan
06.2019 - 09.2023
Customer Sales and Service Expert
PTCL
02.2018 - 03.2019
Senior High School Teacher
American Lyceum westwood
03.2016 - 12.2017
Assistant Teacher
American Lyceum westwood
06.2013 - 03.2016
Bachelor of Science - Accounting And Finance
Virtual University of Pakistan
Internship - Accounting And Finance
MCB Bank LTD
B.com - Ecommerce
Peak Solutions College
F.S.C - Pre Engineering
Lahore Board
Matriculation - Science
Lahore Board
Skills
- Active listening and effective communication
- Conflict resolution and de-escalation
- Problem-solving and critical thinking
- Empathy and emotional intelligence
- Customer relationship management
- Service etiquette and professionalism
- Product knowledge and expertise Needs assessment and consultative selling
- Persuasion and influence Upselling and cross-selling
- Negotiation and closing techniques
- Sales cycle management
- Troubleshooting and problem diagnosis
- Technical knowledge and understanding
- Customer education and training
- Report Generation
- Student Engagement
- Classroom Instruction
- Small Group Instruction
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
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