Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Interests
Timeline
Generic

Asif Zaman Khan

Dubai

Summary

Airport Services Supervisor with 20+ years of experience in passenger operations, ground handling, and team leadership. Skilled in managing shift operations, resolving issues, and ensuring compliance with safety and regulatory standards. Strong communicator with a proven track record of delivering excellent customer service and driving operational efficiency.

Overview

33
33
years of professional experience

Work History

Airport Services Supervisor

Dubai International Airport
01.2017 - Current
  • Lead daily passenger service operations including check-in, boarding, gate coordination, and baggage handling
  • Manage shift schedules and supervise staff to ensure smooth and efficient airport operations
  • Resolve escalated passenger issues with professionalism, ensuring customer satisfaction and compliance with regulations
  • Coordinate with ground handling, airline, and airport teams to achieve on-time flight departures
  • Maintain accurate operational reporting and support quality assurance processes
  • International Airport Operations (Doha & Dubai) 2003 – Present

Senior Agent to Supervisor

Doha International Airport
01.2003 - 01.2017
  • Supervised check-in, boarding, baggage processing, and passenger assistance functions for international flights
  • Trained and mentored junior staff in service standards, safety protocols, and system operations
  • Handled special service requests and collaborated with airport security, customs, and immigration
  • Utilized flight display systems, departure control systems, and communication tools for daily operations

Factory Manager

Western Apparel Manufacturing Production Coordinator (WAMCO)
Doha
01.1999 - 01.2003
  • Managed garment production workflows to ensure efficiency and high quality
  • Supervised production teams to meet targets and maintain compliance with labor regulations
  • Conducted quality inspections and implemented process improvements
  • Promoted a safe, respectful, and productive workplace environment

Ramp Agent / Ground Operations Staff

Qatar National Travels
Doha
01.1995 - 01.1999
  • Performed check-in, load control, ramp operations, and managed lost and found luggage
  • Coordinated with airport departments to ensure timely aircraft turnaround and baggage handling

Travel Consultant / Booking Agent

Time Travels
Doha
01.1993 - 01.1995
  • Provided travel documentation support, including visa requirements and passport validation
  • Utilized Global Distribution Systems (GDS) and itinerary planning software to book travel arrangements
  • Maintained knowledge of travel industry trends and safety regulations to advise clients effectively

Education

Karachi University
Karachi, Pakistan
01-1986

Intermediate

Forman Christian College
Lahore, Pakistan
01-1984

Matriculation

Army Burnhall School
Abbottabad, Pakistan
01-1978

Bachelors in Management

Salem Teikyo University
USA

Skills

  • Airport Operations & Passenger Services: Expertise in terminal layouts, passenger flow, check-in, boarding, baggage handling, and special assistance processes
  • Security & Regulatory Compliance: Strong knowledge of aviation security protocols, safety standards, and regulatory requirements
  • Airline & Ground Handler Coordination: Proven ability to collaborate effectively with airlines and ground services for seamless operations
  • Flight Scheduling & Airport Systems: Experienced in managing flight schedules, gate assignments, and proficient with Passenger Management Systems (PMS) and Departure Control Systems (DCS)
  • Communication & Emergency Response: Skilled in radio and public address systems, with a solid understanding of emergency response and crisis management
  • Team Leadership & Customer Service: Successful in supervising multicultural teams, delivering excellent service, and resolving passenger issues promptly

Accomplishments

    Certificate of Appreciation – Awarded on 15th February 2024 for 20 years of outstanding service in airport operations, recognizing dedication, commitment, and significant contribution to the growth and success of the airline industry.

Training

Completed airline-mandated comprehensive training programs focused on airport operations and customer service excellence

Interests

  • Reading about global affairs and following international sports trends

Timeline

Airport Services Supervisor

Dubai International Airport
01.2017 - Current

Senior Agent to Supervisor

Doha International Airport
01.2003 - 01.2017

Factory Manager

Western Apparel Manufacturing Production Coordinator (WAMCO)
01.1999 - 01.2003

Ramp Agent / Ground Operations Staff

Qatar National Travels
01.1995 - 01.1999

Travel Consultant / Booking Agent

Time Travels
01.1993 - 01.1995

Karachi University

Intermediate

Forman Christian College

Matriculation

Army Burnhall School

Bachelors in Management

Salem Teikyo University

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Asif Zaman Khan