Accomplished Sales Supervisor with a proven track record at Atlas Insurance LIMITED, adept in sales strategy development and motivational skills. Expert in elevating customer satisfaction and surpassing sales targets through strategic oversight and effective team coaching. Demonstrated ability to foster key client relationships, enhancing repeat business and driving revenue growth by over 20%.
Overview
18
18
years of professional experience
Work History
Manager of Operations
MARRIAGE GALAXY BANQUET
01.2021 - Current
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Sales Supervisor
Atlas Insurance LIMITED
01.2016 - Current
Increased customer satisfaction by addressing and resolving client concerns efficiently.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Manager of Operations
EVENT BANQUET
03.2016 - 01.2021
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Sales Professional
PANORAMA CENTER
01.2006 - 12.2007
Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
Increased sales revenue by identifying and targeting high-potential markets and customer segments.
Increased profitability and enhanced sales delivery for all carriers and products by managing, training and recruiting top talent.
Education
Bachelor of Arts - COMMERCE
KARACHI UNIVERSITY
05.1994
Skills
Sales Presentations
Effective selling techniques
Sales strategy development
Management Support
Motivational Skills
Sales Training
Sales Strategies
Staff Management
Order Management
Cold-calling
Social selling
Languages
Urdu
Native language
English
Advanced
C1
Timeline
Manager of Operations
MARRIAGE GALAXY BANQUET
01.2021 - Current
Manager of Operations
EVENT BANQUET
03.2016 - 01.2021
Sales Supervisor
Atlas Insurance LIMITED
01.2016 - Current
Sales Professional
PAK-KUWAIT TAKAFUL COMPANY LTD
01.2008 - 12.2015
Sales Professional
PANORAMA CENTER
01.2006 - 12.2007
Bachelor of Arts - COMMERCE
KARACHI UNIVERSITY
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