Traveling
Ashbeel John
Customer Service Representative
Lahore, Punjab
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles, notably at Top Notch Travels. Excelled in customer relationship management and complaint handling, significantly enhancing customer satisfaction and loyalty. Demonstrated proficiency in issue escalation and relationship building, contributing to improved customer feedback scores.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Executive
Top Notch Travels
05.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Customer Service Representative
Ibex
03.2020 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
BBA - Business Administration And Management
University of South Asia
Lahore, Punjab, Pakistan 05.2001 -
F.Sc (Pre-Medical) - Medical
Punjab Group of Colleges
Khanewal, Pakistan 05.2001 -
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Relationship building
Customer engagement
Account management
Complaint handling
Online chat and email
Interests
Timeline
Customer Service Executive
Top Notch Travels
05.2021 - Current
Customer Service Representative
Ibex
03.2020 - 04.2021
BBA - Business Administration And Management
University of South Asia
05.2001 -
F.Sc (Pre-Medical) - Medical
Punjab Group of Colleges
05.2001 -
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