ASGHAR KAZMI
TEAM LEAD-CUSTOMER SUPPORT & SERVICES
Karachi
Summary
Years of experience as Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Great knowledge of cash management operations and implementation.
Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2025
2025
years of professional experience
2012
2012
years of post-secondary education
Work History
Manager Customer Support & Services
Meezan Bank Limited
9 2017 - Current
- As customer service manager of Meezan bank's eBiz+ Customized Payments & Collections system, currently in charge of a full portfolio
- This system enables customers to manage their banking relationships electronically and lowers operational burden by outsourcing the management of collections and payments
- Managed complaint management system, respond to inquiries of customers regarding payments and collections
- In charge of customer post-implementation, Onboarding training for clients and other CMS users
- Ensure that the support staff is knowledgeable about payment and cash management products and has proper controls
- Look into transaction-related questions and find answers within TAT
- Execute pay orders, salary disbursements, payments, and CMS implementation authorizations
- Payment & Cash Management-Corporate & Investment Banking Group
- Create a customer management solution to handle, manage, address, and report customer complaints
- To support processes, establish a network of linkages in transaction banking, product creation, and problem solutions
- Develop a robust, capable, and skilled team for the delivery of services, solutions, and implementation
Customer Service Officer
Bank Al-Habib Limited
02.2015 - 09.2017
- Track all assigned clients' daily collections, and offer customized MIS/reports based on transactions and collections
- Deliver combined collection reports for all utility providers and Provide cash management clients with a dividend payment option
- Responsible for salary distribution using the BAHL bulk salary disbursement solution
- Resolving customer inquiries, branch payments, IBCA issuance, fund transfers, and utility reports
- Bill commission to clients of cash management services on a monthly basis in accordance with the volume of collections and the predetermined commission rate
- Complete the required steps to LIVE a new client on the BAHL cash management module
- Participate in meetings with several departments, such as EBR, RRD, AUDIT/COMPLIANCE, or IT INNOVATION, to introduce new tools or modules for CMU
- Executing end-to-end user acceptance testing (UAT) for the addition/onboarding of corporate clients on the new Internet banking platform & Hold training session with newly on boarded customer for product walk through and processes
- Control salary payments made in response to requests from corporate clients using the current procedure
- Create an efficient reporting system for corporate client cash collections, and build a SIDA payment solution procedure to meet customer demand for direct debits
- Create a new method for collecting school fee challans at OTC and via the ADC channel to make it easier for consumers to pay and for tracking daily cash inflows and outflows
PBS (Permanent Booth Supervisor-Operations)
Advans Pakistan Microfinance Bank Ltd
01.2014 - 01.2015
- Provide new Credit facilities to the client
- Checking, processing of loan applications, account opening & Supervision of cash management and controlling
- Reporting to meet monthly deposits and loan targets
- Attend branch meetings, workshop, etc
- Responsible for collaterals valuations, reconciliation, documentation & Reporting to ECIB of state bank for default client list
- Following a successful transition from Teller Officer, I was given the chance to manage the small branch as a Supervisor and develop a new branch client portfolio with numerous loan disbursements and appropriate loan repayment
Head Teller
Advans Pakistan Microfinance Bank Ltd
10.2012 - 01.2014
- Responsible for receiving's & payments
- Clearing & Collection (Inward/Outward)
- Monitoring Cash movement and reporting any observation to Audit Department, if any
- Prepare controls according to defined procedures on daily basis & ensure adherence to Bank and SBP regulations
- To handle relationship with our partner bank, Funds Transfer Companies and to ensure supply of money for financial need based on legal requirement and business demand
- Generate PDN (Past due notice) for default or overdue clients at designed PAR(portfolio at risk)
- Daily, processed customer transactions with meticulous attention to detail & helped three new bank tellers get started by introducing them to the procedures and rules of the bank
Admin/Account Executive
Analytical Measuring Systems (Pvt) Ltd
07.2010 - 04.2012
- Managed completely Accounts Payable, Accounts Receivable, and Payroll Heads
- Generated budgets and Prepared annual company accounts and reports
- Monitored company's expenses & ensured compliance with accounting deadlines
- Prepared Tax Returns for audit
Education
Master's - Business Administration
IBT (BIZTEK) Main Campus
Graduation - undefined
University of Karachi
Junior Associates ship - undefined
Institute of banker Pakistan
Skills
Marketing
Customer Relations
Business Analysis
Reporting and documenting
Communication Skills
Verbal and written communication
Cross-functional team management
Innovation management
Operations Management
Performance Management
Personal Information
- Date of Birth: 10/04/86
- Nationality: Pakistani
- Marital Status: Married
Timeline
Customer Service Officer
Bank Al-Habib Limited
02.2015 - 09.2017
PBS (Permanent Booth Supervisor-Operations)
Advans Pakistan Microfinance Bank Ltd
01.2014 - 01.2015
Head Teller
Advans Pakistan Microfinance Bank Ltd
10.2012 - 01.2014
Admin/Account Executive
Analytical Measuring Systems (Pvt) Ltd
07.2010 - 04.2012
Graduation - undefined
University of Karachi
Junior Associates ship - undefined
Institute of banker Pakistan
Manager Customer Support & Services
Meezan Bank Limited
9 2017 - Current
Master's - Business Administration
IBT (BIZTEK) Main Campus
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