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Asad Iqbal
Operations Management
Islamabad,Federal
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Operations Manager
Business Trust Solutions LTD, Safety & Security UK
Manchester, Greater Manchester
01.2024 - Current
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Improved security operations efficiency by implementing new protocols and procedures.
- Streamlined communication channels among security personnel for faster incident response and resolution.
- Managed security team schedules, ensuring optimal coverage for facility protection.
- Kept team compliant with security protocols and appearance standards.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated protective service operations with other emergency response agencies.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Responded swiftly to security incidents and effectively resolved security issues.
Dispatch Operations Coordinator / Client Services Officer
Windsor Limousine & Chauffer’s Services NYC USA
07.2023 - 01.2024
- Interacting with clients to manage their requirements and booking rides
- Arranging Confirmed Pick up’s and Drop Off’s from USA main Airports and booking Chauffeur's to arrange PU and DO timely to cover Trips Transfers urgently
- Provided safe transportation services for high-profile individuals such as celebrities or executives while maintaining utmost discretion.
- Conducted advanced trip planning based on clients'' preferences or requirements for each journey.
- Managed trip reservations efficiently through use of scheduling software, maximizing punctuality in pick-up and drop-off times.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Managed teams of drivers, shift schedules and reservation calendars.
Operational Coordinator
AKD Security & Facilities Management - London-UK
03.2020 - 06.2022
- Interacting with the clients to manage operations and sorting out issues if any
- Arranging and booking security operatives timely to cover the sites urgently
- Updating shifts and officer’s records timely on online sheets
- Interaction with the team to make sure the process goes smoothly and issues are being handled in a timely manner.
- Streamlined operational processes by developing and implementing efficient workflow strategies.
- Ensured compliance with industry regulations by maintaining accurate records and documentation.
Kitchen Supervisor / Cost Controller & Store Supervisor
Garrison Officers Mess General Head Quarter (GOM GHQ)
10.2018 - 03.2020
- Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
- Monitored inventory levels, implementing controls to minimize stock discrepancies while maintaining adequate supplies for business operations.
- Providing Monthly / Stock taking Reports of overall Store
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Monthly Function Closing & Preparation of Monthly Summary
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Restaurant & Bar B Q Menu Costing
- Finalization of VVIP/Outside Events
- Daily & Monthly Reporting to Manager F&B
- Recipes costing
- Managing/Controlling Cost
- Preparing food cost on daily & monthly basis
- Maintaining duty roaster of service staff & Cooking Staff
- Organizing the inventory, storage, & distribution of food stuff and supplies
- Reduced food waste through effective inventory management and menu planning.
- Established strong vendor relationships for reliable ingredient sourcing and cost-effective purchasing.
Front Desk Officer & Night Auditor
Grand Ambassador Hotel
10.2017 - 09.2018
- Meet and greet all guests upon arrival and departure
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Always thank and give fond farewell to guests conveying anticipation for their next visit
- Take quick action on guests’ problem and solve it immediately
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Balancing the revenue and expense transactions, occurred during the day
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Check all reservation discrepancies, posts charges and generates folios, updates housekeeping status and closes cash counters
- Posting Night in system and changing system date (Munshi10).
Night Auditor & Front Desk Officer
Royalton Hotel Rawalpindi
08.2016 - 09.2017
- Balancing the revenue and expense transactions, occurred during the day
- Check all reservation discrepancies, posts charges and generates folios, updates housekeeping status and closes cash counters
- Posting Night in system and changing system date.
Senior Front Office Supervisor
Grand Regency Islamabad
08.2015 - 07.2016
- Assist guest with reservation
- Ensure guest is serviced within specified time
- Take quick action on guests’ problem and solve it immediately.
- Managed time efficiently in order to complete all tasks within deadlines
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Resolved problems, improved operations and provided exceptional service
Front Desk Supervisor
Royal Manor Islamabad
11.2014 - 08.2015
- Ensure guest is serviced within specified time
- Take quick action on guests’ problem and solve it immediately
- Assist guest to stay with us again.
Guest Service Officer
Ramada Hotel Islamabad
12.2013 - 08.2014
- Ensuring and providing flawless, upscale, professional and high-class guest service experiences
- Analyze customer’s feedback and providing strategic direction to continuously improve overall rating
- Respond to guest needs and anticipating their unstated ones.
Front Office Associate
Grand Regency Hotel Islamabad
05.2012 - 11.2013
- Meet and greet all guests upon arrival and departure
- Ensure that all facilities are available to guest.
- Organized group bookings efficiently, coordinating logistics with other departments to ensure smooth events execution
- Improved communication within team by initiating weekly meetings to discuss challenges faced during shifts as well as possible solutions
- Managed reservation system, accurately inputting bookings and managing cancellations or changes
- Increased customer service success rates by quickly resolving issues
- Completed daily logs for management review
Education
Bachelor of Arts - Bachelor in Arts
Alama Iqbal Open University
AIOU 01.2014 - 01.2016
Intermediate - undefined
Federal Board Abbottabad
S.S.C - undefined
Federal Board of Intermediate & Secondary Education
Skills
Multitasking Abilities
Data Entry
Schedule Coordination
Staff Management
MS Office
Administrative Management
Office Management
Phone and Email Etiquette
Adaptability
Support Services
Interpersonal Communication
Multitasking Abilities
Career Profile Skills
- Microsoft Word
- PowerPoint
- Opera PMS
- Munshi10
- Interpersonal Skill
- Team Management
- Confident
- Problem Solving
Personal Information
- CNIC Number: 54400-9164110-7
- Date of Birth: 09/11/95
- Nationality: Pakistani
- Marital Status: Married
Interests
References
- Hina Philip, Head of HR Department, Media Math Pvt Ltd, 0334-5027885
- Tania Jamshed, RED Crescent Islamabad, 0334-5788519
Timeline
Operations Manager
Business Trust Solutions LTD, Safety & Security UK
01.2024 - Current
Dispatch Operations Coordinator / Client Services Officer
Windsor Limousine & Chauffer’s Services NYC USA
07.2023 - 01.2024
Operational Coordinator
AKD Security & Facilities Management - London-UK
03.2020 - 06.2022
Kitchen Supervisor / Cost Controller & Store Supervisor
Garrison Officers Mess General Head Quarter (GOM GHQ)
10.2018 - 03.2020
Front Desk Officer & Night Auditor
Grand Ambassador Hotel
10.2017 - 09.2018
Night Auditor & Front Desk Officer
Royalton Hotel Rawalpindi
08.2016 - 09.2017
Senior Front Office Supervisor
Grand Regency Islamabad
08.2015 - 07.2016
Front Desk Supervisor
Royal Manor Islamabad
11.2014 - 08.2015
Bachelor of Arts - Bachelor in Arts
Alama Iqbal Open University
01.2014 - 01.2016
Guest Service Officer
Ramada Hotel Islamabad
12.2013 - 08.2014
Front Office Associate
Grand Regency Hotel Islamabad
05.2012 - 11.2013
Intermediate - undefined
Federal Board Abbottabad
S.S.C - undefined
Federal Board of Intermediate & Secondary Education