Arslan Rehmat
Employee
Lahore
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
1
1
Language
Work History
Warehouse Manager
Johnny And Jugnu Fast Food Chain Restaurant
12.2023 - Current
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Developed and maintained knowledgeable and productive team of employees.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Developed safety programs to protect workers and reduce injuries.
Store Manager
Johnny And Jugnu Fast Food Chain
10.2022 - 11.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Shift Manager
Hardees Restaurant
01.2018 - 08.2022
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Managed staff hiring, training and supervision.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Floor Manager
KFC Restaurant
09.2016 - 12.2018
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw supply restocking, area cleaning, and product organization.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented challenging personnel and department goals to drive performance.
- Managed store inventory and stock levels to maintain availability of products.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
Education
Bachelor of Science - Accounting And Finance
Riphah International University .
Raiwind Road Lahore. 04.2001 -
Skills
Supplier Relationship Management
Lean Principles
Warehouse Management
Personnel Development
Team Building and Leadership
Sales Strategies
Process Improvements
Customer Relations
Inventory Oversight
Customer Service
Timeline
Warehouse Manager
Johnny And Jugnu Fast Food Chain Restaurant
12.2023 - Current
Store Manager
Johnny And Jugnu Fast Food Chain
10.2022 - 11.2023
Shift Manager
Hardees Restaurant
01.2018 - 08.2022
Floor Manager
KFC Restaurant
09.2016 - 12.2018
Bachelor of Science - Accounting And Finance
Riphah International University .
04.2001 -