Arslan Ghani
Customer Support Supervisor
Rawalpindi
Summary
Results-oriented professional with three years of experience as a Sales Officer. Proven ability to drive sales and cultivate client relationships. Adept at meeting and exceeding sales targets through strategic planning and effective communication. Holds an Intermediate degree in Pre-Engineering, showcasing strong analytical skills and problem-solving capabilities. Achieved a band score of 6.5 in the IELTS exam, highlighting proficiency in English language skills. Obtained a B1 level certification in German, emphasizing dedication to language learning and cross-cultural communication. Currently teaching German language courses to educate and inspire others while fostering multicultural understanding and communication. Enthusiastic sports enthusiast with a particular passion for cricket, reflecting teamwork skills, discipline, and ability to perform under pressure that seamlessly translate into professional endeavors.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
9
9
Languages
Work History
Instructor in language school
NAVTCC
01.2023 - Current
- Designing and developing lesson plans and curriculum for German language courses.
- Conducting language proficiency assessments to evaluate students' levels.
- Providing individualized instruction and support to meet the needs of diverse learners.
- Incorporating multimedia resources, interactive activities, and authentic materials to enhance learning.
- Creating and administering quizzes, tests, and assignments to assess student progress.
- Offering constructive feedback and guidance to students to help them improve their language skills.
- Collaborating with colleagues to coordinate language programs and initiatives.
- Staying updated on language teaching methodologies and best practices.
- Fostering an inclusive and supportive learning environment that encourages active participation and engagement.
- Promoted classroom safety, collaboration, and best practices.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Home Tutor
Private tutor
01.2021 - 12.2022
- Assessing students' language proficiency levels, and identifying areas for improvement.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Developed student confidence through positive reinforcement strategies.
- Developing personalized learning plans tailored to students' goals and learning styles.
- Teaching English language skills, including speaking, listening, reading, and writing, in accordance with IELTS exam requirements.
- Providing instruction on IELTS exam strategies, techniques, and tips for each section (Listening, Reading, Writing, and Speaking).
- Administering practice tests and mock exams to assess students' progress and readiness for the IELTS exam.
- Offering feedback and guidance on students' performance to help them enhance their language skills, and achieve their target scores.
- Incorporating authentic IELTS materials and resources into lessons to familiarize students with exam formats and tasks.
- Addressing students' questions, concerns, and challenges related to English language learning, and the IELTS exam.
- Monitoring students' attendance, participation, and homework completion to ensure consistent progress.
- Communicating regularly with students and their parents or guardians to provide updates on progress and discuss any areas needing improvement.
Sales executive
Hoor Oil Industries (PVT) LTD
08.2017 - 08.2020
- In my role as a Sales Officer for three years, my main activities involved:
- Prospecting and lead generation.
- Client relationship management.
- Delivering sales presentations and demonstrations.
- Negotiating and closing deals.
- Sales forecasting and planning.
- Processing orders and documentation.
- Providing customer service and support.
- Collaborating with cross-functional teams.
- Conducting market research and analysis.
- Tracking performance and reporting progress to management.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Education
High School Diploma -
PAF Fazaia Inter College Jinnah Camp Khanna Road
Rawalpindi, Punjab, Pakistan 05.2012 - 12.2014
INTERMEDIATE FSC - Pre-Engineering
CITI COLLEGE
Rawalpindi, Punjab, Pakistan 12.2014 - 12.2016
CHEF -
Punjab Board Of Technical Education
Rawalpindi, Punjab, Pakistan 04.2022 - 06.2022
Skills
Adept at using digital tools
Content creation for social platforms
Class instruction
Strong communication skills
Public speaking
Classroom management
Student records management
Technology integration
Academic advisement
Attendance monitoring
Assignment grading
Interpersonal relationship building
Hobbies
Playing Cricket
Watching Movies
Listening Movies
Timeline
Instructor in language school
NAVTCC
01.2023 - Current
CHEF -
Punjab Board Of Technical Education
04.2022 - 06.2022
Home Tutor
Private tutor
01.2021 - 12.2022
Sales executive
Hoor Oil Industries (PVT) LTD
08.2017 - 08.2020
INTERMEDIATE FSC - Pre-Engineering
CITI COLLEGE
12.2014 - 12.2016
High School Diploma -
PAF Fazaia Inter College Jinnah Camp Khanna Road
05.2012 - 12.2014
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