Arslan Edgar
Project Manager
Karachi
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings ten years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
2
2
Certificates
Work History
Project Manager
Pinnacle Experience
Karachi, Sindh, Pakistan
02.2018 - Current
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Increased company revenue by over 48% in two years, from $270K/month to over $400K/month, by optimizing operations, improving resource allocation, and enhancing strategic decision-making.
- Prepared and submitted project invoices for review and approval.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Led cross-functional project teams to successfully plan, execute, and deliver projects on time, within budget, and meeting quality standards.
- Developed comprehensive project plans, including scope, timelines, milestones, deliverables, and resource allocation.
- Oversaw project budgets, tracked expenses, and managed cost controls to ensure efficient resource utilization and adherence to financial targets.
- Identified project risks, created risk mitigation strategies, and implemented proactive measures to minimize potential issues and delays.
- Facilitated effective communication and collaboration among project stakeholders, including clients, team members, and senior management.
- Conducted regular project status meetings, provided progress updates, and presented project reports to key stakeholders.
- Managed project scope changes, assessed impacts, and obtained necessary approvals for modifications to project plans.
- Monitored project progress, identified deviations from the plan, and implemented corrective actions to keep projects on track.
- Coordinated resource allocation and workload distribution to ensure optimal utilization and productivity of project team members.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Customer Support Executive
Eplanet Communication
Karachi
08.2015 - 01.2018
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Delivered exceptional customer service and support to ensure customer satisfaction and retention.
- Responded to customer inquiries, concerns, and complaints through various channels, including phone, email, and live chat.
- Provided accurate and timely resolution to customer issues, escalating complex cases to the appropriate departments when necessary.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Lead Generator
Edata Solutions
Karachi
08.2014 - 03.2015
- Negotiated pricing and payment terms with customers when possible to close deals.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Managed approximately 200 Outbound call & emails per day from customers
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Implemented upselling techniques to increase revenue and move product.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Education
Bachelor of Arts - Economics
University of Sindh
Hyderabad, Sindh, Pakistan 12.2019 - 02.2022
Skills
Analytical Thinking
Technical understanding
Systems Installation, Configuration, and Upgrading
Project Management
Performance Improvements
Risk Management
Resource Allocation
Problem-solving aptitude
Adaptability and Flexibility
Teamwork and Collaboration
Requirements Gathering
Staff Management
Coaching and Mentoring
Strategic Planning
Operations management
KPI tracking
Accomplishments
Increased company revenue by over 48% in
two years, from $270K/month to over
$400K/month, by optimizing operations,
improving resource allocation, and enhancing
strategic decision-making.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Google Project Management
Languages
English
Advanced (C1)
Timeline
3CX Basic Certified Engineer V20
02-2025
Google Project Management
03-2024
Bachelor of Arts - Economics
University of Sindh
12.2019 - 02.2022
Project Manager
Pinnacle Experience
02.2018 - Current
Customer Support Executive
Eplanet Communication
08.2015 - 01.2018
Lead Generator
Edata Solutions
08.2014 - 03.2015