Arslan Baig

· Manage employees and lead day-to-day responsibilities.

· Create plans and forecasts that are built to fit future needs.

· Work to grow business customer acquisition.

· Bring out the best of branches personal by providing training, coaching development and motivation.

· Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.

· Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.

· Address customer and employee satisfaction issues promptly.

· Adhere to high ethical standards, and comply with all regulations/applicable laws.

· Network to improve the presence and reputation of the branch and company.

· Finalize Rosters of all departments.

Phlebotomist

• Greet and communicate with patients to explain the blood collection process and alleviate any concerns or anxiety.
• Utilize proper phlebotomy techniques to draw blood from patients, considering factors such as patient comfort and safety.
• Label and properly document collected specimens, ensuring accuracy in patient identification and sample labeling.
• Maintain and calibrate phlebotomy equipment, such as needles, tubes, and blood collection devices, to ensure accurate and efficient blood collection.
• Adhere to strict safety and infection control protocols, including the use of personal protective equipment (PPE), to prevent the spread of infections and ensure a safe working environment.
• Prepare collected specimens for transport to the laboratory, following established protocols for sample handling and storage.
• Maintain accurate records of collected specimens, including patient information, date, time, and any other relevant details.

Communicate effectively with healthcare professionals, including nurses and laboratory staff, to coordinate specimen collection and address any issues that may arise.

• Receptionist
• Greet and welcome patients, visitors, and staff with a courteous and professional demeanor.
• Maintain a tidy and organized reception area.
• Schedule and confirm patient appointments, surgeries, and other medical procedures.
• Coordinate with medical staff to optimize appointment scheduling and manage any changes or cancellations.
• Take accurate messages and ensure they reach the intended recipients.
• Assist patients with the registration process, ensuring accurate and complete information is obtained.
• Perform general administrative tasks, such as data entry, filing, and document management.
• Collaborate with other hospital departments to facilitate effective communication.
• Provide information on hospital policies, procedures, and services.
• Handle challenging situations with patience and professionalism.

Adhere to privacy and confidentiality regulations when handling patient information.

Maintaining a positive ,empathetic and professional attitude toward customers at all times.

acknowledging and resolving customer complaints.

communicating and coordinating with colleagues as necessary.

providing feedback on the efficiency of the customer service process.