ARSLAN ATTIQUE

• Worked independently with minimal supervision.
• Built relationships with customers and community to promote long term business growth.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Negotiated prices, terms of sales and service agreements.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

· Once the client signs up, we work as their dedicated Account Manager.

· We ensure to align our partnership with customer for their strategic growth.

· Liaising with various teams to work on Client’s requests.

· Offering email and voice support to the clients.

· Running various email blasts for existing client base of the company.

· We act as the medium for all their Technical Support needs.

· Maintaining regular business relationship even if the client has no query or technical issues.

· Working with various accounts for their contract renewals and quarterly Executive Business Reviews.

· Overall I was handling a book of business of worth $400K.

· Once the client signs up, we work as their personal Account Manager.

· While onboarding the client we move their existing data to our CRM (HubSpot).

· Giving them a granular level walk through of the software.

· Liaising with Development teams to work on Client’s customization requests.

· Training their teams on the utility of the CRM.

· Offering email, voice and chat support to the clients.

· Running various email blasts for existing client base of the company.

· Technical Support.

· Maintaining regular business relationship even if the client has no query or technical issues.

• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Created customer support strategies to increase customer retention.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.

• Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
• Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
• Planned and executed marketing campaigns to target groups, areas and wider community.
• Planned and executed events and marketing programs to increase qualified leads.

• Carried out day-to-day duties accurately and efficiently.
• Collaborated with team members to achieve target results.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Improved operations through consistent hard work and dedication.

• Collaborated with team members to achieve target results.
• Identified issues, analyzed information and provided solutions to problems.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used coordination and planning skills to achieve results according to schedule.
• Developed team communications and information for meetings.