Arsalan Ali Khan
IT Engineer
Karachi,North KArachi
Summary
Proactive, detail-oriented IT system engineer with vast experience in managing global network operations and securing IT environments, offering a proven ability to enhance system reliability and optimize resource utilization. Skilled in deploying innovative IT solutions and managing comprehensive asset inventories that support business objectives effectively.
Overview
14
14
years of professional experience
Work History
Lead Senior System Engineer
Afiniti Pvt. Ltd
01.2017 - Current
- Responsible for team management (10 subordinate) reporting to me regarding daily ongoing job task and activities
- Managing a network infrastructure of 1200 + nodes of multi-platform nodes all around the Global Afiniti Offices (US, UK, Turkey, Bermuda, etc.), including network virus inoculation strategies
- Maintain and upgrade Active directory.
- Inventory Management: update and maintain all company asset records locally and Globally (SolarWinds, Workspace One UEM, JAMF)
- Responsible for IT Infrastructure Management (office extensions for network/system precision).
- Responsible for implementation of various in-house IT projects.
- Managing and providing remote support to Afiniti remote locations/offices like the US, UK, Turkey, and Canada.
- Administration of SOPHOS Administration—(Defining access policies, Internet control & peripheral control policies, network threat management, encryption policies, Internet services management, and virus and malware control all over the network).
- Administration of IVANTI EPM Patch Management solution from Agent deployment, Patch deployment, local user management, etc.
- Online PABX Administration / Cisco IP Phones / IPT Elastic and Isabel Server Management and Administration.
- Deployed the Attendance machine system (Biostar/Suprema Devices) at all three PK locations (KHI, LHR, ISL) and data verification to DB and its successful delivery to HR personnel.
- Manage detailed technical scope finalization of IT-related services/purchases/SLAs with the vendors
- Managing VDI's (Virtual Desktop Infrastructures) for all the end-users of Corporate Offices
- Internal coordination among IT and other Layer-3 teams for business-level operations and ongoing IT projects as per requirement.
Senior System Engineer
Axact Pvt. Ltd
11.2016 - 06.2017
- Directly report to Senior Manager Where my responsibilities include resource management, manage Desktop Remote team to ensure that all users of organization can work uninterrupted in the stable.
- Implementation, Maintaining, all the accessories of the department to run the operations
- And also work as the backup Team coordinator to run the operation uninterruptedly.
- Responding to inquiries from staff, administrators, service providers, site personnel and
- Outside vendors to provide technical assistance and support.
- Inbound and outbound calling in order to get 100% customers' satisfaction
- Managing assigned projects and program components to deliver services in accordance with established objectives.
System Engineer
IBEX GLOBAL | A TRG COMPANY
10.2014 - 11.2016
- Providing help-desk services to external customers
- Experience of supporting wide and varied client base applications.
- Troubleshooting PC's, and laptops hardware maintenance and software installation.
- Data and printer sharing.
- Responsible for supporting: Windows 7 / Windows 8, windows 10 / Office 2003, 2007 and 2010, Windows Server Backup products, LAN and WAN, Remote access, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and switches.
- Run the productions in different shifts. Work as a team member, perform the entire task and resolve all kind of issues of production with the team.
- Coordination with client regarding client applications and up-gradations.
- Maintain and upgrade Active directory.
- Provide Level 2 support to the different production teams such as Software development team, HR, Recruitment production team and other Departments of an organization.
- Troubleshoot the desktop applications; provide support of Data backup updated desktop applications as per SOP.
- Configuration of Hard phones and a soft phone such as SJ Phones, Eye Beam, CISCO hard phones and vice versa.
- Providing a plat form to communicate with International Clients.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
IT Support Officer
Cantonment Board Clifton (CBC)
11.2011 - 10.2014
- Provided technical support for hardware and software issues, improving system uptime and user satisfaction across departments.
Managed troubleshooting and maintenance of IT infrastructure, ensuring seamless operations and enhanced user experience. - Dealing with the issue related to the ERP software with the software company.
- Provide technical support and training to the office staff regarding ERP software.
- Make sure that network works properly.
- Deal with the networking issue.
- Maintains and supports the company's LAN environment.
- Working on More Than 50 Nodes
- Maintain and update Security Cameras in (CCTV)
- CAT-6 cabling
- PC Troubleshootingand Hardware maintenance
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, and LAN.
Education
Bachelor's Degree - Software Engineering
Baqai University
Karachi, Pakistan01.2011
Skills
- LAN/WAN
- VPN
- SQL
- MAC/Windows/Linux OS
- Trouble shooting
- Team work
- Hardware
- Networking
- TCP/IP
- LAN/WAN
Timeline
Lead Senior System Engineer
Afiniti Pvt. Ltd
01.2017 - Current
Senior System Engineer
Axact Pvt. Ltd
11.2016 - 06.2017
System Engineer
IBEX GLOBAL | A TRG COMPANY
10.2014 - 11.2016
IT Support Officer
Cantonment Board Clifton (CBC)
11.2011 - 10.2014
Bachelor's Degree - Software Engineering
Baqai University