Travelling
Arooj Tariq
Quality Control Executive
Istanbul/Kagithane
Summary
Precise Quality Assurance proficient in all QA operations, policies and procedures. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Quality Control Executive
Yakirox
Istanbul/ Kagithane
2022.05 - Current
- Responsible for completing monthly sampling for call and written correspondence output from colleagues within Operations teams
- Reported quality malfunctions to managers.
- Assured consistent quality of business by implementing best practices.
- Recorded, analysed, and distributed statistical information.
Training Instructor
Mericler
Istanbul/Kagithane
2022.02 - 2022.05
- Evaluated training needs and developed appropriate class offerings.
- Preparing and delivering lectures, tutorials Collaborating with other academics and lecturers to improve teaching methods and expand knowledge base
- Setting and grading assignments, tests, and exams Providing support to students and other colleagues Helping students to assess how they are meeting program learning outcomes
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Customer Value Management&Analytics Executive
Telenor
Islamabad
2019.01 - 2021.12
- As a senior customer value management & analytics executive have to develop strategies and build customer insights that will influence customer behavior/experience & brand
- Ensure end-to-end smooth implementation of campaigns/programs for each initiative and analyze campaign results and make required adjustments to ensure targets are successfully met
- Responsible for driving customer communication initiatives from development, testing, execution, and tracking of initiatives Analysis of requests from stakeholders and utilizing available BI/Analytical platform/systems to launch campaigns Utilizing Marketing Automation platform and systems for customer data segmentation and profiling Coordinating with other technical teams for systems understanding, stability, enhancements, and improvements
Channel Reporting & Performance Executive
Telenor
Islamabad
2013.07 - 2019.12
- Maintain daily, weekly, and monthly performance reports of commercial division,FS, CCC, web-chat etc.
- Retailers Channel KPI & Performance Reports, this includes daily/Weekly & fortnightly reports, Analysis, 360-degree views Analyze trends in business activities over the week, month, quarterly and yearly.
- Prepare detailed visibility of division performance for higher management
- Designing Management Level Dashboards and Reports
Financial Services Support Officer
Telenor
Lahore
2007.11 - 2013.06
- Easy Paisa Team Fin-tech (Corporate Support) in Contact Center, Serving as an intermediary between the departments like Sales & Distribution, Financial services,
- Worked on IHT( International Home Transfer) project to ensure receiving of remittance to customer
- Handling, International Home Transfer Support, etc.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Worked effectively in fast-paced environments
Collection Supervisor
UNITED BANK LIMITED
Lahore
2005.10 - 2007.10
- Dealing payoff process of Cash line product.
- Helping in implementation of Collection Strategies.
- To track requisition which is sent on month on monthly bases.
- Researched accounts and completed due diligence to resolve collection problems
- Contacted customers to collect outstanding payments via one-time or negotiated instalment methods.
Education
Bachelor in Commerce - Commerce
Punjab College of Commerce (PCC)
Lahore 2003.01 - 2005.12
Skills
Project Management Training
Financial services support
Quality Systems
Data Analysis
MS Office
Problem Solving
Interests
Music
Socialising
Timeline
Quality Control Executive
Yakirox
2022.05 - Current
Training Instructor
Mericler
2022.02 - 2022.05
Customer Value Management&Analytics Executive
Telenor
2019.01 - 2021.12
Channel Reporting & Performance Executive
Telenor
2013.07 - 2019.12
Financial Services Support Officer
Telenor
2007.11 - 2013.06
Collection Supervisor
UNITED BANK LIMITED
2005.10 - 2007.10
Bachelor in Commerce - Commerce
Punjab College of Commerce (PCC)
2003.01 - 2005.12