Arooba Shahid
Customer Success|Business Development|Client Relationship Management
LAHORE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
Work History
Head of Processing Department
ARYAAA Associates
01.2021 - Current
- Ensuring submission of all registered cases to the respective Government Units.
- Coordinating with respective lawyers to ensure end-to-end resolution of the issues.
- Supervision of the team and making sure monthly and quarterly targets are met.
- Client relationship management.
- Acquisition of new clients and ensuring relationship building for referrals.
- Providing trainings to the team regarding new laws and regulations.
- Reviewing files and preparing monthly reports for management in regards to payment recoveries.
- Managing operations across Pakistan (offices in Karachi, Lahore, and Islamabad).
- Social media content creation.
- Organizing and managing seminars, conferences, and sponsorship events for the company.
- Managed to hold a Polo Tournament in Islamabad Club and grand seminars for the company, which had foreign delegates.
- Taking care of day-to-day operations.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Immigration Advisor
ARYAAA Associates
03.2019 - 02.2021
- Responsible for onboarding new clients.
- Achieving Monthly and Quarterly Sales Targets.
- Staying up to date with new laws and changes in the immigration market.
- Cold Calling and Lead follow-ups on a Daily Basis.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
- Leveraged strong analytical skills to identify trends in immigration data, providing valuable insights for clients seeking strategic guidance on workforce planning and global mobility initiatives.
Officer CMO
Standard Chartered Bank
09.2018 - 03.2019
- Responsible for posting day-to-day transactions of corporate clients.
- Overlooking inward, as well as outward, collection.
- Identifying processing loopholes and developing a strategy.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Assistant Relationship Manager
United Bank Limited
11.2017 - 08.2018
- Building a portfolio by introducing new clients to the bank, as well as maintaining existing clients.
- Conducting business reviews to ensure clients are satisfied with their products and services.
- Ensuring smooth disbursement of the loans.
- Escalating and resolving areas of concern, as raised by clients.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- Participated in weekly team meetings to discuss progress towards goals and share best practices for improved performance outcomes.
- Assisted Relationship Managers in managing a diverse portfolio of clients, ensuring optimal satisfaction levels.
- Managed a variety of administrative tasks such as preparing reports, maintaining accurate records, and updating client profiles, streamlining workflow processes within the team.
Client Services Manager
Standard Chartered Bank
08.2014 - 09.2015
- Responsible for post- and pre-transaction queries of corporate clients.
- Visiting clients on an annual basis for a service review meeting.
- Was able to decrease 50% of the client's complaints through a successful project on Service Quality Work.
- Ensuring ultimate customer satisfaction throughout their experience with the bank.
- Passing leads to the sales team and following up on progress.
- Carrying out client satisfaction surveys and reviews.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Education
BBA - Marketing And Finance
SZABIST
Islamabad, Capital Territory 04.2001 - 08.2014
Skills
Customer service
Communication skills
Computer literacy
Time management
Flexible and Adaptable
Problem-Solving
MS Office
Leadership
Organizational Abilities
Teamwork and Collaboration
Friendly, Positive Attitude
Accomplishments
- Supervised team of 15 staff members.
- Was able to submit record number of cases in a year efficiently
- Helped in building the processing department from scratch also was part of office set ups in different cities
Languages
Urdu
Native language
English
Proficient
C2
Punjabi
Upper intermediate
B2
Timeline
Head of Processing Department
ARYAAA Associates
01.2021 - Current
Immigration Advisor
ARYAAA Associates
03.2019 - 02.2021
Officer CMO
Standard Chartered Bank
09.2018 - 03.2019
Assistant Relationship Manager
United Bank Limited
11.2017 - 08.2018
Client Services Manager
Standard Chartered Bank
08.2014 - 09.2015
BBA - Marketing And Finance
SZABIST
04.2001 - 08.2014
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