ARISH TANVEER
LAHORE,PUNJAB
Overview
13
13
years of professional experience
Work History
HOSTEL ADMINISTRATION
FAISAL MOVERS
LAHORE, PAKISTAN
12.2024 - Current
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Identified issues, analysed information and provided solutions to problems.
- Enhanced working relationships by participating in team-building activities.
OWNER TUC SHOP
HAROON EXPRESS
LAHORE, PAKISTAN
12.2021 - 09.2024
- Controlled expenses and allocated financial resources to reach budget goals.
- Built successful business culture focused on performance optimisation and goal attainment.
Terminal Operations Manager
SANIA EXPRESS
LAHORE, PAKISTAN
11.2019 - 10.2021
- Evaluated service successes and weaknesses through weekly reviews.
- Collaborated with third-party vendors to enhance customer experience.
- Reviewed customer feedback, implementing changes to service delivery that improved client satisfaction levels.
- Led workforce training programmes, developing skilled teams capable of meeting high industry standards.
Terminal Operations Manager
FAISAL MOVERS
LAHORE, PAKISTAN
09.2016 - 04.2019
- Addressed and solved customer issues and complaints without difficulty.
- Maintained smooth-running operations through staff coordination and budget control.
- Inspected facilities and resources for compliance and quality.
- Developed and implemented standards and procedures to guide staff activities.
Operations Assistant
Faisal Movers
LAHORE, PAKISTAN
03.2014 - 09.2016
- Coordinated daily operations, improving workflow efficiency and team productivity across departments.
- Scheduled meetings and appointments, maximising time management and organisational effectiveness for the operations team.
Ticket Booking Agent
Faisal Movers
LAHORE, PAKISTAN
02.2013 - 03.2014
- Handled modifications, cancellations, and special requests with a focus on customer satisfaction.
- Developed strong relationships with repeat guests, recognising their preferences and ensuring a personalised service.
- Printed tickets, passes and brochures for customers and explained terms of each.
Education
Certificate of Higher Education - MATRIC
LAHORE ADVENTRIST HIGH SCHOOL
LAHORE01-2010
Skills
- Customer relationship management
- Budget control
- Team building
- Problem solving
- Workflow coordination
- Training program development
- Quality assurance
- Communication skills
- Problem-solving
- Leadership
- MS Office Suite
- Data analysis
- Administrative support
Timeline
HOSTEL ADMINISTRATION
FAISAL MOVERS
12.2024 - Current
OWNER TUC SHOP
HAROON EXPRESS
12.2021 - 09.2024
Terminal Operations Manager
SANIA EXPRESS
11.2019 - 10.2021
Terminal Operations Manager
FAISAL MOVERS
09.2016 - 04.2019
Operations Assistant
Faisal Movers
03.2014 - 09.2016
Ticket Booking Agent
Faisal Movers
02.2013 - 03.2014
Certificate of Higher Education - MATRIC
LAHORE ADVENTRIST HIGH SCHOOL