Arhum Waheed
Customer Support Specialist
Karachi, Sindh,SD
Summary
At Ibex, excelled as a Customer Service Representative by resolving customer complaints with empathy, boosting loyalty. Skilled in active listening and call management, effectively handled high-stress situations, enhancing satisfaction. Demonstrated expertise in product knowledge, ensuring accurate information dissemination and superior service delivery.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Representative
Ibex
10.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Genesis School
Karachi 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Timeline
Customer Service Representative
Ibex
10.2023 - Current
High School Diploma -
Genesis School
04.2001 -
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