- Languages: Urdu (Native)
- English (C2 Proficient)
- Mandarin Chinese (A1 Basic)
AREEBA IMRAN
96
Summary
Polymer & Process Engineer (UET Lahore, CGPA 3.5) with 1+ years of integrated technical and business development experience. From Sales and Production Coordination promoted to Customer Relationship Assistant Manager, leading client engagement and business development initiatives in Pakistan's chemicals and masterbatch sector. Delivers client support through clear communication, structured problem-solving, and responsive escalation handling. Builds trust with customers by managing inquiries, developing proposals, and using CRM systems to improve follow-up, service quality, and sales pipeline activity.
Overview
1
1
Language
6
6
years of professional experience
Work History
Customer Relationship Assistant Manager
Bin Rasheed Color & Chemicals (BRCC)
Lahore
05.2025 - Current
- Established a CRM framework and customer feedback systems to drive continuous improvement in client engagement
- Lead cross-functional coordination between sales, technical, and operations teams; develop documentation packs and business proposals
- Provide technical consultation on formulation compatibility, product selection, and process integration to production engineers and procurement teams
- Drive business development for masterbatch and specialty chemicals; manage key account relationships (Packages Group, Bulleh Shah Packaging, and emerging clients)
Customer Service Representative – Telecom
Ibex Ltd
Lahore
11.2023 - 04.2025
- Managed inbound inquiries, billing, plan upgrades, activations, ensuring high customer satisfaction scores
- Resolved escalations efficiently and cross-sold add-on services to meet revenue targets
Senior Sales Agent
JP Tech Communication
Lahore
02.2021 - 02.2023
- Achieved promotion to senior sales agent based on performance and leadership skills.
- Managed high-volume outbound and inbound sales (BPO campaigns); consistently achieved and exceeded monthly KPIs
- Mastered consultative selling, objection handling, and plan comparison for international telecom clients
- Collaborated with team leaders to refine call scripts and improve conversion rates across teams
Education
BSc - Polymer & Process Engineering
UET Lahore
05-2025
Skills
- Polymer processing
- Rubber compounding
- Process optimization
- Rheology methods
- Polymer characterization
- Customer Relationship Management
- B2B sales management
- Client retention
- Business development
- Pipeline management
- Customer service excellence
- Communication skills
- Coordination strategies
- Software proficiency: SolidWorks
- Frappe CRM systems
- MATLAB
- SAP (basic)
- Python (basic)
- MS Office
CERTIFICATIONS & LANGUAGES
Websites, Portfolios, Profiles
linkedin.com/in/areeba-imran
Internships
- Thermosole Industries (Injection/Blow Molding R&D, Jun–Aug 2024)
- GM Cables & Pipes (QC & Extrusion, Jun–Aug 2023)
- Electromotion Engineering (Manufacturing & Design, Jun–Aug 2022)
Timeline
Customer Relationship Assistant Manager
Bin Rasheed Color & Chemicals (BRCC)
05.2025 - Current
Customer Service Representative – Telecom
Ibex Ltd
11.2023 - 04.2025
Senior Sales Agent
JP Tech Communication
02.2021 - 02.2023
BSc - Polymer & Process Engineering
UET Lahore