Arbaz Shahzad
Sialkot, Punjab
Summary
Goal-oriented manager with distinguished experience in different industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
6
6
years of professional experience
Work History
Sales & Operations Executive
Power Pads Factory For Detergents
09.2022 - 12.2023
- Optimized inventory management practices by forecasting demand accurately using advanced analytics tools.
- Leveraged data-driven insights to optimize pricing strategies, boosting profitability and competitiveness in the market.
- Championed innovative technology solutions to streamline internal workflows, enabling more agile decision-making within the sales division.
- Played an integral role in developing long-term strategic plans aimed at driving sustained organizational growth through diverse revenue streams.
Technical Support Engineer
Halley International School
02.2022 - 08.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Product Manager
Scanza Enterprises
01.2018 - 11.2021
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
Intern
Pakistan Telecommunication Company Limited (PTCL)
04.2018 - 06.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
MSC.IT - Information Technology
University of Sialkot
Sialkot02.2021
BS (IT) - Information Technology
University of Gujrat, Sub Campus (Sialkot)
Sialkot03.2018
Skills
Sales Presentations
Sales process optimization
Sales Training
Pipeline Management
Good Communication - written and oral skills
Excellent conceptual and analytical skills
Effective Interpersonal skills
Computer Hardware
Computer Software
Timeline
Sales & Operations Executive
Power Pads Factory For Detergents
09.2022 - 12.2023
Technical Support Engineer
Halley International School
02.2022 - 08.2022
Intern
Pakistan Telecommunication Company Limited (PTCL)
04.2018 - 06.2018
Product Manager
Scanza Enterprises
01.2018 - 11.2021
MSC.IT - Information Technology
University of Sialkot
BS (IT) - Information Technology
University of Gujrat, Sub Campus (Sialkot)
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