Aqsaa Fahad

• Developed scalable, cost-effective healthcare models leveraging digital transformation, strategic partnerships, and insurance negotiations, resulting in a 23% reduction in medical budget while improving healthcare access and optimized healthcare delivery models across multiple geographies, balancing quality care with financial sustainability.
• Enhanced Employee Experience & Access to Quality Care through 24/7 emergency support with in-person hospital visits where needed for support and facilitation. OPD consultations, including minor procedures and one on one therapy sessions at home and in the office.
• Nationwide strategic network expansion with labs, pharmacies, and hospitals for cashless services to help employees eliminate their out of pocket expenses and provide facilitation in terms of arranging appointments and providing doorstep lab, diagnostic and pharmacy services.
• Spearheaded regional standardization of medical policies across BSPAN, aligning with global best practices to enhance employee health outcomes and cost efficiency.
• Improved process efficiency by launching a user-friendly third party OPD portal in the BSPAN region ensuring a reduced turn around time for claim reimbursement (2 - 3 working days) while maintaining proper data to prevent financial losses and plan future interventions and collaborations.
• Promoted employee wellness & engagement by designing and implementing proactive wellness programs focusing on disease prevention, mental health, and lifestyle modifications, positively impacting workforce productivity and well-being. Identified and early diagnosed a patient with oral cancer.
• Drove cost optimization ensuring financial controls through process efficiencies, digitalization, insurance negotiations, and strategic quality partnerships. Identified financial leakages in the existing system and came up with customize solutions to prevent them.

Company Overview:

A pioneer of Digital Health (telemedicine) in Pakistan, Insurance brokerage house - A combined product of both sister companies, providing a one-stop solution to healthcare

• General Manager Operations January 2022 — June 2022
• Head of Operations March 2021 — January 2022
• Manager Operations March 2020 — March 2021

Role and Responsibilities:

• Spearheaded the business development function, overseeing a dedicated team - Successfully generated, identified, and converted cold leads to expand the client base.
• Managed a client servicing team, ensuring the cultivation of relationships with existing corporate clients, including Unilever, Reckitt, Friesland Campina, Phillip Morris, and Bazaar Technologies, ensuring enhanced customer satisfaction with timely delivery of products and services through digitization, while seamlessly executing annual Insurance renewals.
• Played a pivotal role in strategic local and global projects, contributing expertise and insights as needed.
• Led the search and selection of prospective health partners while actively negotiated deals and discounts, facilitating the onboarding of health partners. I Managed key relationships with health delivery enterprises and served as the primary point of contact for health-focused discussions with external parties.
• Collaborated with international and local IT teams to guide the design and operational implementation of an in-house EMR system and online claims management portal for data management, claims processing, and reporting. • Implemented an OMNI channel call centre solution, ensuring quality assurance and reporting to meet SLAs
• Led recruitment, training, and performance assessment of medical professionals and Q & A team.
• Played a major role in the organization's restructuring efforts, developing policies that fostered an inclusive and appreciative organizational culture for employee retention and improved service delivery for clients.

• Diagnosed, managed, and treated thousands of underserved patients in real time using online video and tele-consultations.
• Educated patients on disease prevention and healthy lifestyle choices, contributing to overall community wellbeing.
• Improved patient satisfaction by providing thorough and compassionate care during consultations.
• Provided ongoing support to patients with chronic illnesses by monitoring their progress and adjusting treatment plans as necessary.

• Supervised and managed emergency and day-care services efficiently and was recognized for competency and work ethic.
• Educated patients about procedures, conditions and medications.
• Maintained medical records accurately, ensuring proper documentation for future reference and continuity of care.
• Exhibited strong leadership skills while supervising junior residents, offering guidance towards professional growth and development.

• Invited to give a lecture on Hypertension for undergraduate students
• Maintained open lines of communication with students, addressing concerns and offering support as needed.

• Gained advanced medical skills under the guidance of renowned professors
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

• Responded to medical emergencies to help stabilize and treat patients.
• Completed daily rounds to check on patients and identify any reasons for concern.
• Built strong foundation in medical practice by contributing to different areas of patient care and administrative practice.

• Completed daily rounds to check on patients and identify any reasons for concern.
• Interviewed patients and added key details to medical histories.
• Responded to medical emergencies to help stabilize and treat patients.