Badminton, reading Books, Singing, Quran reading
Aqsa Anum
Customer Support Specialist| Team Leader|Sales Force|Transcriber
Islamabad,IS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
Senior Investment Advisor
Techpak Group Of Companies
Islamabad, Punjab
2023.09 - Current
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Worked with clients to support understanding of rationale and details of financial strategies.
- By doing cold calling to extract the potential clients to invest in the mega projects of the company at real estate.
Sales Team Leader
MachTech International
Islamabad, Punjab
2023.07 - 2023.09
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Built strong team by recruiting and developing top sales talent.
Transcriber/ Customer Support
Touchstone Communications
Islamabad, Punjab
2017.07 - 2023.07
- Listen to the audio files and type the contents into digital documents or convert them into text format.
- Maintain the accuracy and grammar.
- Met all confidentiality guidelines as directed by company.
- Transcribed court documents and records to enhance traceability and overall organization.
- Appointment scheduling and provides the best possible customer support.
- Worked as a Senior CRM Successor.
Account Executive
Ninesole Technologies
Islamabad, Punjab
2015.08 - 2017.06
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Executed successful sales strategies to convert leads into customers.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
Event Coordinator
TIE Project Of WeCreate Pakistan
Islamabad, Punjab
2015.02 - 2015.04
- Performed event coordination for larger parties and gatherings.
- Managed event logistics and operations.
Biochemistry Intern
PIMS Hospital
Islamabad, Punjab
2013.06 - 2013.09
- Used hospital and lab information systems to label and track specimens and supplies.
- Scanned and manually enteredT information.
- Completed record logs and other administrative work in support of biochemistry lab operations.
- Processed and prepared samples for testing.
Education
Master Of Science - Biochemistry
Hazara University, Mansehra
Mansehra 2010.09 - 2012.01
Bachelor Of Science - Botany, Zoology, Chemistry
Hazara University, Mansehra
Mansehra 2008.09 - 2010.09
Skills
Sales expertise
Relationship building and management
Information gathering and analysis
Advertising and marketing
Written Communication
Good Telephone Etiquette
Excellent Communication
Strategy implementation
Accomplishments
- Supervised team of 20 staff members.
- Collaborated with team of 6 in the development of Pakistan Startup Cup.
- Achieved CRM level by achieving the highest quality score with accuracy and efficiency.
Certification
Certified Biochemist, [PIMS Hospital ] - [3 months]
Interests
Timeline
Senior Investment Advisor
Techpak Group Of Companies
2023.09 - Current
Sales Team Leader
MachTech International
2023.07 - 2023.09
Transcriber/ Customer Support
Touchstone Communications
2017.07 - 2023.07
Account Executive
Ninesole Technologies
2015.08 - 2017.06
Event Coordinator
TIE Project Of WeCreate Pakistan
2015.02 - 2015.04
Biochemistry Intern
PIMS Hospital
2013.06 - 2013.09
Master Of Science - Biochemistry
Hazara University, Mansehra
2010.09 - 2012.01
Bachelor Of Science - Botany, Zoology, Chemistry
Hazara University, Mansehra
2008.09 - 2010.09