Anwar Shahzad
Lahore
Summary
Adept at transforming travel experiences, I leveraged leadership and logistics management skills at Gerry’s Travel Agency to enhance service delivery and customer satisfaction. Specializing in international tour management and client relations, I significantly improved operational efficiency. My creativity in itinerary development and commitment to excellence set new benchmarks in the travel industry.
Overview
28
28
years of professional experience
Work History
Tours Manager
Let’s Holiday (Pvt) Limited
06.2024 - Current
- Identify Business opportunities
- Building and maintaining strong relationship with walk In and cooperate sector
- Develop and implement strategic sales plans to achieve Business Goals and objectives through Social Media Marketing and Designing the Packages for Both corporate and walk in Customers
- Customer Handling for the Uk, USA, Canada Visa with the support of the Visa Team Forms Filling and all Visa Application work is completed
Branch Manager
Gerry’s Travel Agency (Pvt) Limited
04.2014 - 04.2016
- Corporate Customers Ticketing
- Implant Services (Packages, Metro Cash & Carry)
- Visa Services Handling
- Groups Handling
- Travelling with Group Both on Domestic & Intranational Destinations
- Visited China & Baku with 80 Persons on Both occasions
- Handling of Pakistan National Men & Women’s Team for International Tours with the support of partner Airlines
Ticketing and Passport Service Consultant
Gerry’s Travel Agency (Pvt) Limited – Gerrys Group
Lahore, Pakistan
04.2010 - 04.2014
- Provided customer service to customers in need of assistance with passport and ticketing services.
- Assisted customers with the completion of applications for passport services, such as renewals, replacements and new applications.
- Verified identity documents for accuracy against government regulations prior to processing.
- Processed payments for passport and ticketing services using a variety of payment methods including cash, credit cards, debit cards, checks and money orders.
- Maintained accurate records of all transactions related to passports and tickets.
- Researched customer inquiries regarding passport and ticketing services in order to provide accurate information.
Ticketing Officer
Sky Chain Travel & Tours (Pvt) Limited
Lahore, Pakistan
09.2009 - 03.2010
- Assisted customers with ticketing enquiries and provided information on fares, schedules, routes, and other services.
- Resolved customer complaints in a timely manner.
- Issued tickets to customers via manual or automated systems.
Station Manager
Avis Car Rental ( Waljis Family Of Business)
Lahore, Pakistan
03.1997 - 06.2009
- Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
- Recruited, trained, supervised, evaluated, coached and disciplined staff members.
- Monitored employee attendance records and ensured shift coverage for 24-hour operations.
- Resolved customer complaints in a timely manner while providing excellent customer service skills.
- Performed quality assurance tests on products prior to shipment or delivery to customers.
- Ensured that all equipment was maintained according to manufacturer's specifications.
Education
Beachler in Arts - Journalism
University of the Punjab
Pakistan01.1997
Intermediate in Arts - Journalism, Political Science
Bise, Lahore
Pakistan01.1995
Matric in Science -
Bise, Lahore
Pakistan01.1992
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Language proficiency
- Cultural awareness
- Travel arrangements
- Logistics coordination
- Logistics management
- Entertainment coordination
- Itinerary development
- Documentation management
- Emergency preparedness
- Route planning
- Client relations
- International tour management
Affiliations
- Well Versed with Airlines Global Distribution Systems
- Good communication Skills
- Updated Market & Product Information
Timeline
Tours Manager
Let’s Holiday (Pvt) Limited
06.2024 - Current
Branch Manager
Gerry’s Travel Agency (Pvt) Limited
04.2014 - 04.2016
Ticketing and Passport Service Consultant
Gerry’s Travel Agency (Pvt) Limited – Gerrys Group
04.2010 - 04.2014
Ticketing Officer
Sky Chain Travel & Tours (Pvt) Limited
09.2009 - 03.2010
Station Manager
Avis Car Rental ( Waljis Family Of Business)
03.1997 - 06.2009
Beachler in Arts - Journalism
University of the Punjab
Intermediate in Arts - Journalism, Political Science
Bise, Lahore
Matric in Science -
Bise, Lahore
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