Anum Moqeet
Customer Service Representative
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
TCS
Karachi
04.2021 - Current
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Zong
Karachi
11.2013 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and delivered engaging sales presentations to convey product benefits.
- Taking care of operational difficulties, such as IT, Admin, etc., as well as CSC maintenance.
- Worked as a temporary floor supervisor.
Teacher
Dua Children academy
Karachi
04.2010 - 08.2011
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet standards.
- Graded and evaluated student assignments, papers and course work.
Primary Class Teacher
Daffodils Model school
Karachi
03.2008 - 10.2009
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
- Taught core subjects of math, science, English and social studies ..
- Maintained positive and professional classroom environment throughout school year.
- Designed daily lesson plans customized to student needs.
Education
Bachelor of Science - Accounting And Business Management
University Of Karachi
University Road Karachi 05.2009 - 12.2011
High School Diploma -
Alhamd Academy
Tariq Road ,Karachi 03.2008 - 11.2010
Skills
Sales expertise
undefinedAdditional Information
Technical skills:
· All types of Handset configurations
· Excellent Grip On MS Office (Word, Excel & PowerPoint)
· Computerized accounting course i.e. Peach Tree.
· Presentation skills course (from Alhamd Academy).
· Completed 90-hours course of Computer Practical Training (CCPT) recommended by ICAP.
Software Used:
· CRM
· CRBT Management
· VCMS
· OTA Settings
· SMSC Links
· Siebel
Training Attended
· Training on “Upselling” at ZONG Pakistan (CMPAK Limited)
· Training on “Soft Skills” at ZONG Pakistan (CMPAK Limited)
· Training on “Customer Service Standard” at ZONG Pakistan (CMPAK Limited)
Timeline
Customer Service Representative
TCS
04.2021 - Current
Customer Service Representative
Zong
11.2013 - 05.2017
Teacher
Dua Children academy
04.2010 - 08.2011
Bachelor of Science - Accounting And Business Management
University Of Karachi
05.2009 - 12.2011
Primary Class Teacher
Daffodils Model school
03.2008 - 10.2009
High School Diploma -
Alhamd Academy
03.2008 - 11.2010
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