Ans Abu Turab Shah
None
Multan, Punjab
Summary
Developed strong communication and problem-solving skills in customer-focused environment, seeking to transition into new field. Adaptable and quick to learn new processes and technologies. Dedicated to providing exceptional service and contributing positively in new roles.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Call Agent
Coperative Group of Services
Lahore, Punjab, Pakistan
08.2023 - 02.2024
- Built strong customer relationships with empathetic communication and active listening skills.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Kept records of calls placed and charges incurred.
- Connected callers with appropriate professional, department, or business.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
Tutor
Laureate Group of Schools
Multan, Punjab, Pakistan
08.2019 - 02.2020
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Intern
Orm Digital Solutions
Multan, Punjab, Pakistan
04.2018 - 06.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor in Computer Science - Computer Science
NCBA&E
Multan 04.2001 -
Skills
Ms Office
Wordpress
Google service Ads
Software installation
Basic Knowledge of Html & Css
Customer communications
Problem-solving skills
Script adherence
Call scheduling
Cold calling
Interpersonal skills
Call monitoring
Timeline
Call Agent
Coperative Group of Services
08.2023 - 02.2024
Tutor
Laureate Group of Schools
08.2019 - 02.2020
Intern
Orm Digital Solutions
04.2018 - 06.2018
Bachelor in Computer Science - Computer Science
NCBA&E
04.2001 -