Summary
Overview
Work History
Education
Skills
Timeline
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Ans Abu Turab Shah

Ans Abu Turab Shah

None
Multan, Punjab

Summary

Developed strong communication and problem-solving skills in customer-focused environment, seeking to transition into new field. Adaptable and quick to learn new processes and technologies. Dedicated to providing exceptional service and contributing positively in new roles.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Call Agent

Coperative Group of Services
08.2023 - 02.2024
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
  • Kept records of calls placed and charges incurred.
  • Connected callers with appropriate professional, department, or business.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.

Tutor

Laureate Group of Schools
08.2019 - 02.2020
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.

Intern

Orm Digital Solutions
04.2018 - 06.2018
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Education

Bachelor in Computer Science - Computer Science

NCBA&E
Multan
04.2001 -

Skills

Ms Office

Timeline

Call Agent

Coperative Group of Services
08.2023 - 02.2024

Tutor

Laureate Group of Schools
08.2019 - 02.2020

Intern

Orm Digital Solutions
04.2018 - 06.2018

Bachelor in Computer Science - Computer Science

NCBA&E
04.2001 -

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