Salesforce, HubSpot
Annum Malik
Pharmacist
Islamabad
Summary
With a proven track record of 10 years at Crest Pharmaceuticals, I enhanced product quality by implementing rigorous quality control processes and fostering teamwork. Leveraging expertise in ISO standards and patient communication, I led initiatives that significantly reduced defects and improved customer satisfaction, demonstrating exceptional problem-solving and operational monitoring skills. As a patient relations coordinator, I developed skills in fast-paced healthcare environment, excelling in communication and conflict resolution. I demonstrated ability to manage patient interactions and enhance patient satisfaction. Looking to transition to new field, bringing strong foundation in customer relations and problem-solving.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Quality Control Manager
Crest Pharmaceuticals
Islamabad, Islamabad
04.2020 - Current
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Used MIS software to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
- Ensured the quality control processes are conducted in compliance with Good Manufacturing Practices (GMP), GLP (Good Laboratory Practices), and FDA regulations.
- Led and managed a team of QC analysts and technicians, ensuring effective performance, training, and development.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
- Assisted in the preparation for audits by regulatory agencies (FDA, EMA, etc.).
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Managed supplier relationships to ensure high-quality raw materials were consistently used in production processes.
- Ensured all quality control testing and documentation complied with internal Standard Operating Procedures (SOPs) and external regulatory standards.
- Consistently maintained detailed records of all quality control activities for easy reference during audits or process evaluations.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Coordinated with other departments to establish preventive maintenance schedules for equipment, reducing downtime due to unexpected failures or malfunctions.
- Established a system for tracking non-conformances, facilitating quick resolution and preventing future occurrences.
Patient Relations Coordinator
Life Line Family Clinic
Islamabad, Federal
09.2021 - 03.2024
- Managed approximately 20 patient inquiries and concerns via phone, email, and video calls, ensuring timely and empathetic responses.
- Coordinated patient appointments, communicated medical instructions, and followed up on treatment plans to ensure compliance and satisfaction.
- Facilitated smooth communication between medical staff and patients, resolving issues and ensuring a positive experience.
- Utilized CRM software, Salesforce and HubSpot to track patient interactions and provide personalized service.
- Trained new team members on patient communication and the best practices for remote engagement.
Senior Quality Control Analyst
Crest Pharmaceuticals
Islamabad, Islamabad
03.2017 - 03.2020
- Performed routine and non-routine analysis of raw materials, in-process materials, and finished pharmaceutical products using various analytical techniques (HPLC, UV, FTIR, titration, etc.).
- Interpreted and reported results of analytical tests, ensuring they were within specified limits.
- Reviewed analytical test data to ensure compliance with internal and regulatory standards.
- Maintained accurate records of analytical tests and ensured proper documentation for regulatory inspections and audits.
- Collaborated with other departments (R&D, Manufacturing, Regulatory Affairs) to troubleshoot quality issues and provided technical support.
- Participated in method development, validation, and troubleshooting of analytical methods.
- Trained junior QC analysts in laboratory techniques, safety protocols, and regulatory compliance.
- Supported investigations into out-of-specification (OOS) results, deviations, and CAPAs (Corrective and Preventive Actions).
- Ensured laboratory equipment was calibrated and maintained per schedule; performed routine instrument qualification and calibration.
- Adhered to all safety and environmental regulations, ensuring laboratory operations are compliant with health and safety standards.
Junior Quality Control Analyst
Crest Pharmaceuticals
Islamabad, Islamabad
02.2015 - 03.2017
- Performed analytical testing on raw materials, in-process materials, and finished products using a variety of analytical techniques (e.g., HPLC, FTIR, UV-Vis, IR).
- Conducted physical tests, such as dissolution and disintegration testing, tablet hardness tests, friability testing etc, in compliance with standard operating procedures (SOPs) and pharmacopoeial methods.
- Reviewed, interpreted and recorded data, ensuring that test results met the established specifications.
Education
Master of Philosophy - Pharmaceutical Sciences
Quaid-e-Azam University
Islamabad, Pakistan 12.2018 - 12.2020
Doctor of Pharmacy - Pharmacy
Riphah Institute of Pharmaceutical Sciences
Islamabad, Pakistan 08.2009 - 02.2015
Alevels - Premedical
Beaconhouse School System
Islamabad, Pakistan 08.2007 - 08.2009
Olevels - Sciences
Beaconhouse School System
Islamabad, Pakistan 08.2003 - 08.2006
Skills
Patient Communication: Clear, compassionate interaction with patients, ensuring understanding and comfort
Problem-Solving: Effectively addressing patient concerns and resolving issues with minimal escalation
Remote Communication Tools: Experience using video conferencing, CRM, and health management software to manage patient relations
Customer Service: Providing excellent service to patients and managing patient feedback to improve overall satisfaction
Quality management systems
Operation Monitoring
Quality control
Quality processes
Documentation control
ISO standards
Product inspection
Teamwork and collaboration
Software
Doxyme, zoom
Microsoft Teams, Google Meet
HighScore
OriginLab
MIS
Microsoft Excel
Timeline
Patient Relations Coordinator
Life Line Family Clinic
09.2021 - 03.2024
Quality Control Manager
Crest Pharmaceuticals
04.2020 - Current
Master of Philosophy - Pharmaceutical Sciences
Quaid-e-Azam University
12.2018 - 12.2020
Senior Quality Control Analyst
Crest Pharmaceuticals
03.2017 - 03.2020
Junior Quality Control Analyst
Crest Pharmaceuticals
02.2015 - 03.2017
Doctor of Pharmacy - Pharmacy
Riphah Institute of Pharmaceutical Sciences
08.2009 - 02.2015
Alevels - Premedical
Beaconhouse School System
08.2007 - 08.2009
Olevels - Sciences
Beaconhouse School System
08.2003 - 08.2006
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