Anjum Ahmed Yousfi

• Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
• Established foundational processes for business operations.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Identified new revenue generation opportunities to maximize bottom-line profitability.

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Improved operations through consistent hard work and dedication.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Received and processed stock into inventory management system.
• Managing Sales Targets of Stores
• Maintain MCPs
• P&L preparations and Presentations

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Rotated merchandise and displays to feature new products and promotions.
• Reviewed sales and gross profit report to assess company efficiency.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Manage weekly/Monthly demands with colabration of RGM
• Manage P&L sheets

• Trained and mentored new employees to maximize team performance.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Excelled in every store position and regularly backed up front-line staff.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Tracked receipts, employee hours and inventory movements.
• Kept employees operating productively and working on task to meet business and customer needs.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Enhanced supervisory and leadership abilities by working closely with supervisor.
• Explained services and products to customers in friendly and engaging way.
• Managed and mentored team of [Number] employees.
• Planned and implemented team projects to accomplish objectives.
• Assisted in organizing and overseeing assignments to drive operational excellence.

Supervising FOH issues like Waiters rotation, tales setup and arranging meetings and birthday parities drinks bar management Salad bar refiling issues and customers issues regarding waiters behavior etc.

• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
• Adhered to safe work practices, food safety regulations and corporate guidelines.
• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.