Anjum Azad
Vice President Of Operations
Rawalpindi, Punjab
Summary
Dynamic leader with a proven track record at CareCloud, enhancing operational efficiency and client satisfaction. Excelled in strategic planning and operations management, boosting company profits significantly. Skilled in leadership and teamwork, adept at fostering high-performing teams and driving business growth through innovative strategies. Demonstrates exceptional communication and resource management abilities.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Vice President of Operations
MTBC - CareCloud
01.2015 - Current
- Overseeing billing, collections, and financial operations for healthcare organization, ensuring effective revenue cycle management.
- Directing team management efforts and driving continuous process improvements to enhance client relationships.
- Managing client communications, aligning their requirements with business objectives, and ensuring timely delivery.
- Identified opportunities to improve business process flows and productivity.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Demonstrated strategic planning, leadership, and coordination with various departments to achieve company goals.
- Led, mentored, and developed a high-performing operations team.
- Ensured compliance with industry regulations and standards, identifying and mitigating operational risks.
Sales Manager
Standard Chartered Bank
07.2012 - 12.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
MBA -
Mohammad Ali Jinnah University.
Islamabad, Pakistan 04.2001 -
Bachelor of Commerce -
Punjab College of Commerce.
Islamabad, Pakistan 04.2001 -
FSc -
Islamabad College For Boys. G-6/3
Islamabad, Pakistan 04.2001 -
Matric -
ASif Public School, Al-Noor Colony
Rawalpindi, Pakistan 04.2001 -
Skills
Strategic Planning and Execution
Client Onboarding
Revenue Cycle Management
Operations Management
Business Administration
Teamwork and Collaboration
Customer Service Excellence
Time Management
Multitasking Abilities
Effective Communication
Resource Management
Client Risk Management
Planning Revenue Growth
Managing Acquisitions
Certification
Certified Revenue Cycle Representative (CRCR)
Timeline
Certified Revenue Cycle Representative (CRCR)
01-2022
Vice President of Operations
MTBC - CareCloud
01.2015 - Current
Sales Manager
Standard Chartered Bank
07.2012 - 12.2014
Special Certificate Course in English Language
06-2006
MBA -
Mohammad Ali Jinnah University.
04.2001 -
Bachelor of Commerce -
Punjab College of Commerce.
04.2001 -
FSc -
Islamabad College For Boys. G-6/3
04.2001 -
Matric -
ASif Public School, Al-Noor Colony
04.2001 -
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