Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
ANIQ ABBASI

ANIQ ABBASI

Customer Support Specialist, Account Manager, Sales Expert
Rawalpindi

Summary

With over six years of experience in customer service and sales, I am passionate about delivering exceptional support while driving growth for businesses. I specialize in creating positive customer experiences through clear communication, empathy, and effective problem-solving. Whether it's managing customer inquiries, resolving issues, or enhancing product knowledge, I strive to leave every customer interaction with satisfaction. As a Sales Specialist, I help businesses increase revenue by identifying opportunities, building relationships, and closing deals with precision. My approach combines market research, strategic outreach, and tailored pitches to ensure the sales process is efficient and results-driven. What I Offer: Expertise in customer service and support via chat, email, and phone Proficiency in CRM tools and sales automation software Conflict resolution and issue escalation management Lead generation, sales outreach, and conversion optimization Data analysis for performance tracking and sales strategies Why Choose Me? I bring a strong focus on customer satisfaction, backed by years of experience in both B2B and B2C customer service environments. I work diligently to reduce response times, streamline processes, and ensure every customer feels valued and heard. I am detail-oriented, organized, and efficient, ensuring consistent results in all customer service engagements. If you’re looking for a dedicated and reliable Customer Support Specialist who can manage all aspects of customer interactions and contribute to your business success, I’d love to collaborate with you!

Overview

2025
2025
years of professional experience
1
1
Certification
3
3
Languages

Work History

Call Center Agent

Celebex Communication Pvt. Ltd.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.

Project Manager

Work Generation Pvt Ltd.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Customer Support Services

US based company
  • Provided excellent customer support services addressing any issues or concerns regarding the proper functioning of installed vacuum equipment.
  • Managed staffing levels according to business needs, optimizing resources while maintaining high-quality customer support services at all times.

Preventive Maintenance Technician

ZOEC & Co Ltd
  • Increased production uptime by proactively scheduling preventative maintenance on critical machinery during off-peak hours.
  • Supported a well-maintained working environment with diligent upkeep of tools, equipment, and spare parts inventory.
  • Established strong relationships with vendors to secure high-quality replacement parts at competitive prices while minimizing lead times.
  • Developed customized checklists for each piece of machinery, streamlining the inspection process and ensuring no essential tasks were overlooked.
  • Provided detailed reports on completed tasks to management, ensuring full transparency in the scope and outcome of each project.

Account Manager

CSR
06.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.

Education

3 Years Diploma - Electronics

Punjab Board of Technical Education

Matric in Science - Biology, Chemistry, physics

Federal Board of Intermediate and Secondary Education
Islamabad, Pakistan

Skills

Project management

Strong decision maker

Complex problem solver

MS Office

Creative design

Innovative

Service-focused

Documentation

Problem-solving skills

Customer communications

Call center operations

Customer education

Appointment setting

Answering questions

Technical support

Team development

Gathering information

Training experience

Quality control

Quality assurance

Payment processing

Product recommendations

CRM software

Account maintenance

Account updating

Call control skills

Call handling

Inbound call reception

Call quality

Certification

Amazon FBA Expert, 6 months, US Market Place

Timeline

Account Manager

CSR
06.2022 - Current

Matric in Science - Biology, Chemistry, physics

Federal Board of Intermediate and Secondary Education

Call Center Agent

Celebex Communication Pvt. Ltd.

Project Manager

Work Generation Pvt Ltd.

Customer Support Services

US based company

Preventive Maintenance Technician

ZOEC & Co Ltd

3 Years Diploma - Electronics

Punjab Board of Technical Education
ANIQ ABBASICustomer Support Specialist, Account Manager, Sales Expert