With over six years of experience in customer service and sales, I am passionate about delivering exceptional support while driving growth for businesses. I specialize in creating positive customer experiences through clear communication, empathy, and effective problem-solving. Whether it's managing customer inquiries, resolving issues, or enhancing product knowledge, I strive to leave every customer interaction with satisfaction. As a Sales Specialist, I help businesses increase revenue by identifying opportunities, building relationships, and closing deals with precision. My approach combines market research, strategic outreach, and tailored pitches to ensure the sales process is efficient and results-driven. What I Offer: Expertise in customer service and support via chat, email, and phone Proficiency in CRM tools and sales automation software Conflict resolution and issue escalation management Lead generation, sales outreach, and conversion optimization Data analysis for performance tracking and sales strategies Why Choose Me? I bring a strong focus on customer satisfaction, backed by years of experience in both B2B and B2C customer service environments. I work diligently to reduce response times, streamline processes, and ensure every customer feels valued and heard. I am detail-oriented, organized, and efficient, ensuring consistent results in all customer service engagements. If you’re looking for a dedicated and reliable Customer Support Specialist who can manage all aspects of customer interactions and contribute to your business success, I’d love to collaborate with you!
Project management
Strong decision maker
Complex problem solver
MS Office
Creative design
Innovative
Service-focused
Documentation
Problem-solving skills
Customer communications
Call center operations
Customer education
Appointment setting
Answering questions
Technical support
Team development
Gathering information
Training experience
Quality control
Quality assurance
Payment processing
Product recommendations
CRM software
Account maintenance
Account updating
Call control skills
Call handling
Inbound call reception
Call quality