Anees Ahmed
Senior Manager
Islamabad
Summary
Versatile Senior Manager specializing in Operations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Senior Manager
Leaders BPO
09.2023 - Current
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Mentored junior staff members for skill development and career progression within an organization.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Promoted culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Reduced costs, optimized aresource allocation, and improved efficiency in managing projects.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Evaluated vendor offerings critically to select most appropriate partners for delivering desired results at optimal costs.
- Evaluated hiring, firing, and promotions requests.
Operations Manager
Leaders BPO
03.2023 - 09.2023
- Implemented quality control systems that boosted overall product consistency and reliability.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Assistant Manager of Operations
Leaders BPO
12.2022 - 03.2023
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Spearheaded process improvements that resulted in reduced lead times, increased output, and improved overall operational efficiency.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
Senior Supervisor Operations
Leaders BPO
03.2022 - 12.2022
- Managed financial resources prudently, ensuring optimal budget utilization while achieving desired outcomes.
- Led the successful implementation of new software systems, minimizing disruptions during transition periods while maximizing benefits realized postimplementation.
- Mentored junior team members for accelerated professional growth and skill development.
- Increased customer satisfaction levels with regular training sessions on communication skills and product knowledge.
Senior Team Leader
Leaders BPO
01.2022 - 03.2022
- Led change management initiatives to facilitate organizational restructuring efforts and improve overall performance.
- Introduced innovative technologies and tools to modernize workflows, increasing overall efficiency levels across the organization.
- Influenced company policy formulation through active participation in management meetings and contributing valuable insights from a Senior Team Leader perspective.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
Trainer
Leaders BPO
10.2021 - 01.2022
- Increased employee satisfaction by introducing flexible learning options such as self-paced courses and remote workshops.
- Reduced costs associated with external trainers by developing an internal network of skilled facilitators who could lead programs as needed.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
- Oversaw the administration of online learning platforms, ensuring seamless user experiences for trainees at all levels.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Senior Sales Executive
Leaders BPO
01.2021 - 10.2021
- Championed a customer-centric approach within the sales team, fostering an environment where client satisfaction was always prioritized.
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
Customer Sales Representative
Leaders BPO
09.2020 - 01.2021
- Assisted in developing marketing materials that showcased the unique selling points of our products or services effectively to potential customers.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Developed loyal clientele by consistently following up on leads and providing exceptional customer service, ultimately converting leads into sales.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
Education
I. COM - Commerce
City Standard College
Rawalpindi 04.2001 -
High School Diploma -
Army Public School
Rawalpindi 04.2001 -
High School Diploma -
Pakistan Cadet School And College
Murree 04.2001 -
Skills
Talent Development
undefinedTimeline
Senior Manager
Leaders BPO
09.2023 - Current
Operations Manager
Leaders BPO
03.2023 - 09.2023
Assistant Manager of Operations
Leaders BPO
12.2022 - 03.2023
Senior Supervisor Operations
Leaders BPO
03.2022 - 12.2022
Senior Team Leader
Leaders BPO
01.2022 - 03.2022
Trainer
Leaders BPO
10.2021 - 01.2022
Senior Sales Executive
Leaders BPO
01.2021 - 10.2021
Customer Sales Representative
Leaders BPO
09.2020 - 01.2021
I. COM - Commerce
City Standard College
04.2001 -
High School Diploma -
Army Public School
04.2001 -
High School Diploma -
Pakistan Cadet School And College
04.2001 -
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