Anas Waqar
Customer Service Representative
Lahore
Summary
Experienced customer service representative with 2 years of hands-on experience in the industry. Throughout my career, I have developed strong communication skills, problem solving abilities, and sales and persuasion techniques. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Du Telecom
01.2024 - Current
- Assist customers in acquiring internet, television, phone separately or in package deals
- Answering inbound calls to assist customers with their queries
- Ensure all quality perimeters are met on every phone call
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Sales Representative
Work
01.2023 - 12.2023
- Interacting with customers to promote, sell, and support a company’s products or services.
- Effectively conveying value of products/services and encouraging clients to make informed purchasing decisions
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Assisted call-in customers with questions and orders.
Education
Intermediate - Computer Science
Punjab College
01.2021 - 01.2022
Matric - Computer Science
DR AQ Khan
01.2019 - 01.2020
Skills
Strong verbal and written communication skills
Customer service
Time management
Active listening
Adaptability and flexibility
Problem-solving
Timeline
Customer Service Representative
Du Telecom
01.2024 - Current
Customer Sales Representative
Work
01.2023 - 12.2023
Intermediate - Computer Science
Punjab College
01.2021 - 01.2022
Matric - Computer Science
DR AQ Khan
01.2019 - 01.2020
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