Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
LEADERSHIP & PROJECTS
Timeline
Generic

ANAS SOHAIL KHAN

Lahore

Summary

Tech-savvy professional with advanced training and experience in customer service. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Application Developer

Personal Gym App Project
02.2023 - Current
  • - Led the full lifecycle development of a fitness tracking app using Android Studio.
  • - Simulated real-world customer onboarding and support processes.
  • - Troubleshot technical issues and deployed updates to ensure optimal performance.
  • - Managed setup validation and data accuracy, mimicking onboarding best practices.
  • Remote

Customer Service Representative (CSR)

Jazz, Pakistan
02.2021 - 12.2022
  • - Provided Tier 1 technical and application support to high-volume customers.
  • - Logged cases, escalated issues, and ensured compliance via CRM and ticketing tools.
  • - Maintained a 90%+ satisfaction rate by delivering timely onboarding assistance and proactive problem-solving.

Content Writer / Onboarding Contributor

Abwaab.pk
10.2021 - 07.2022
  • - Collaborated with technical teams and resolved service activation issues.
  • - Created structured learning content and contributed to onboarding flows for new educators.
  • - Used Jira to coordinate with developers and project managers for tracking content pipeline tasks and resolving feedback loops.

Education

Bachelor - Computer Science

University of Central Punjab
Lahore
08.2024

Intermediate - Computer Science

Punjab Group of Colleges
Lahore, Pakistan
05.2020

Skills

  • - Onboarding Coordination
  • - Cross-Functional Collaboration
  • - Jira, Asana (Basic), CRM Systems
  • - Client Communication & Escalation
  • - Process Optimization & Compliance
  • - Incident & Ticket Management
  • - Android Studio & Mobile App Support
  • - Azure Fundamentals (AZ-900), ITIL (Certified)

Certification

  • - Microsoft Certified: Azure Fundamentals (AZ-900)
  • - ITIL Foundation Certified (ITIL user)

Languages

- English (Fluent), - Urdu (Native), - Pushto (Conversational)

LEADERSHIP & PROJECTS

  • - Software Engineering Project Lead - UCP
  • - Cricket Team Captain - Laurel Bank Public School
  • - Senior Management Member - Laurel Bank

Timeline

Application Developer

Personal Gym App Project
02.2023 - Current

Content Writer / Onboarding Contributor

Abwaab.pk
10.2021 - 07.2022

Customer Service Representative (CSR)

Jazz, Pakistan
02.2021 - 12.2022

Bachelor - Computer Science

University of Central Punjab

Intermediate - Computer Science

Punjab Group of Colleges

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ANAS SOHAIL KHAN