ANAS SOHAIL KHAN
Lahore
Summary
Tech-savvy professional with advanced training and experience in customer service. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Application Developer
Personal Gym App Project
02.2023 - Current
- - Led the full lifecycle development of a fitness tracking app using Android Studio.
- - Simulated real-world customer onboarding and support processes.
- - Troubleshot technical issues and deployed updates to ensure optimal performance.
- - Managed setup validation and data accuracy, mimicking onboarding best practices.
- Remote
Customer Service Representative (CSR)
Jazz, Pakistan
02.2021 - 12.2022
- - Provided Tier 1 technical and application support to high-volume customers.
- - Logged cases, escalated issues, and ensured compliance via CRM and ticketing tools.
- - Maintained a 90%+ satisfaction rate by delivering timely onboarding assistance and proactive problem-solving.
Content Writer / Onboarding Contributor
Abwaab.pk
10.2021 - 07.2022
- - Collaborated with technical teams and resolved service activation issues.
- - Created structured learning content and contributed to onboarding flows for new educators.
- - Used Jira to coordinate with developers and project managers for tracking content pipeline tasks and resolving feedback loops.
Education
Bachelor - Computer Science
University of Central Punjab
Lahore08.2024
Intermediate - Computer Science
Punjab Group of Colleges
Lahore, Pakistan05.2020
Skills
- - Onboarding Coordination
- - Cross-Functional Collaboration
- - Jira, Asana (Basic), CRM Systems
- - Client Communication & Escalation
- - Process Optimization & Compliance
- - Incident & Ticket Management
- - Android Studio & Mobile App Support
- - Azure Fundamentals (AZ-900), ITIL (Certified)
Certification
- - Microsoft Certified: Azure Fundamentals (AZ-900)
- - ITIL Foundation Certified (ITIL user)
Languages
- English (Fluent), - Urdu (Native), - Pushto (Conversational)
LEADERSHIP & PROJECTS
- - Software Engineering Project Lead - UCP
- - Cricket Team Captain - Laurel Bank Public School
- - Senior Management Member - Laurel Bank
Timeline
Application Developer
Personal Gym App Project
02.2023 - Current
Content Writer / Onboarding Contributor
Abwaab.pk
10.2021 - 07.2022
Customer Service Representative (CSR)
Jazz, Pakistan
02.2021 - 12.2022
Bachelor - Computer Science
University of Central Punjab
Intermediate - Computer Science
Punjab Group of Colleges
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