Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Call back confirmation dashboard and persistency on monthly basis.
Monitor daily operations team & Call back confirmation unit.
Relationship Manager
Faysalbank
Karachi, Sindh
04.2021 - 08.2021
Source new customer to digital account opening and follow up on referral lead. Provide on call support to customer for resolution.
Conduct daily lead reviews for KYC and discrepancy resolution from customer.
Process online request of customer's such as cheque book and debit card request processing.
Service 'new to bank' and 'existing' customer as per the agreed service standard.
Officer Level I
BankIslami
Karachi, Sindh
01.2019 - 04.2021
Assist Bancatakaful on day to day operational activities, process monitoring, compliance and services. Checking / Scrutiny of documents and managing post sales service.
Preparing monthly call back confirmation report of partner takaful companies and dashboard on monthly basis and Income reconciliation on quarterly basis. Maintaining MIS for records of the policy documents and request from customers.
Coordination with partner takaful service provider for operational activities on a daily basis.
Supported HOD in product launching of Employee Banking Services.
Remittance department: Supporting in daily task of remittance (whenever required).
Internal Auditor
Kompass Packaging Limited
Karachi, Sindh
02.2018 - 05.2018
To review and monitor the overall production process and identify the discrepancies and resolving them.
Involved in implementation of Reel Monitoring System,closing Stock Count Monthly Basis ,Fixed Assets Tagging and Revaluation of Fixed Assets.
Education
MBA - Finance
Iqra University
Gulshan Campus
09.2021 - Current
Master of Arts Economics & Finance - Economics & Finance
University of Karachi
Karachi
08.2017 - 05.2019
Skills
Customer Relationship Management
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Timeline
MBA - Finance
Iqra University
09.2021 - Current
Officer Level II
BankIslami
08.2021 - Current
Relationship Manager
Faysalbank
04.2021 - 08.2021
Officer Level I
BankIslami
01.2019 - 04.2021
Internal Auditor
Kompass Packaging Limited
02.2018 - 05.2018
Master of Arts Economics & Finance - Economics & Finance