ANAM ZAMEER

Ticket sales representatives of all airlines in inbound call center UK based.

JOB RESPONSIBILITIES

• Acted as first point of contact for customer issues and queries.
• Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
• Consistently received a high customer satisfaction rating and was responsible for organizing a smooth onboarding procedure.
• Exceeded targets with strong rapport building and product knowledge.
• Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Transferred customer calls to respective department or personnel to address specific issues.

Visa Application Officer in Galaxy Abroad Education Visa Consultant Islamabad

JOB RESPONSIBILITIES

• Judicious assessment of profile
• preparing SOP
• Career counseling related to choosing the right course
• Knowing the best college/university
• Assisting with the admission process
• Approximating overall expense
• Providing information on visa application procedures and requirements
• Assisting clients in filling out visa application forms accurately
• Ensuring that all visa application documents are complete and accurate
• Liaising with embassies and consulates on behalf of clients to expedite visa processing

Receptionist at Askari Travels & Tours Islamabad

JOB RESPONSIBILITIES

• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Answer the phone in a timely manner and direct calls to the correct offices.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Delivered front of house duties with warm and professional manner.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Coordinated and facilitated internal and external company events.

Receptionist in AL Noor Hospital GujarKhan

JOB RESPONSIBILITIES

• Greet and direct patients and visitors.
• Answer phones.
• Schedule appointments.
• Perform other clerical duties.
• Provide information about the hospital’s services and facilities.
• Give directions to patients and visitors.
• Manage administrative tasks for the medical team.
• Schedule patient appointments according to Doctor availability.
• Explain intake forms to new patients.
• Process payments after treatment.
• Welcome patients, check them in, and direct them to the appropriate departments.
• Manage appointment schedules.
• Maintain patient records.