ANAM RAEES AHMAD
Human Resource Professional
Karachi,SD
Summary
Agile and adaptable staff leader with motivational approach. Who is also a self-starter with dedication and motivation to succeed in her career. More than 13 years of experience from an internee to a strong professional with diversified experiences. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Looking for a managerial position that challenges and gives the opportunity to let all great qualities thrive further.
Overview
14
14
years of professional experience
2
2
Languages
Work History
ASSISTANT MANAGER - SURVEY AND POSSESSION
BAHRIA TOWN MAINTENANACE & SERVICES COMPLEX
Karachi, Sindh
04.2022 - 09.2023
- Checking complaints on portal CMS and assigned to supervisors.
- Follow up of pending complaints and instructing supervisors.
- Dealing with clients for sanitary issuance, complaints for pending tasks and clients visits for villas and gate passes.
- Coordination with key incharge for keys moving out and villa visit schedule for supervisors.
- Preparing summary of Plots, Houses & Apartments for Meeting.
- Contractor Handing over status & checking of Emails for Ready status and send to concerned department.
- Creating minute sheet, PR and IR for items required in office and on site.
- Supervising staff for overall activities and report to Construction Manager and Manager Survey and Possession.
- Managing internal dept. day to day affairs, assigning duties to office staff with the consent of Manager and Construction Manager.
- Posting leave for all staff including site staff, maintaining record and monitoring their punctuality and discrepancies.
- Onboarding of new staff, initial arrangements and providing orientation/training schedule.
- Report to Managers and Senior Manager for overall activities and any issue on daily basis.
SENIOR HUMAN RESOURCE OFFICER
ALFA EXCHANGE
Dubai
05.2018 - 11.2021
- Company Overview: ALFA EXCHANGE is a financial services company based in Dubai, UAE.
- Ensuring that all HR staff handle employee personal data in a professional and confidential manner.
- Advising senior managers on the legal risks of any HR decisions.
- Handles changes in exemptions, job status, and job titles.
- Replying to job applicants in a professional manner.
- Making sure that all shifts are fully staffed.
- Conducting employee exit interviews and getting feedback.
- Processing medical insurance for employees and handling queries.
- Adheres to payroll policies and procedures and complies with relevant law.
- Processes company's payroll.
- ALFA EXCHANGE is a financial services company based in Dubai, UAE.
PUBLIC RELATION OFFICER
ALFA EXCHANGE
10.2013 - 02.2018
- Company Overview: ALFA EXCHANGE is a financial services company based in Dubai, UAE.
- Served as a supervisor with the help agents in securing visas for employees and top management.
- Managed other responsibilities associated with the safety of the employee such as medical check-ups and health insurance.
- Also, served to get other countries visas for top management by visiting consulates and embassies.
- Processed trade license renewals by submitting legal documents.
- Visited government authorities for documents clearing.
- ALFA EXCHANGE is a financial services company based in Dubai, UAE.
CUSTOMER SERVICE REPRESENTATIVE
ALFA EXCHANGE
03.2013 - 09.2013
- Company Overview: ALFA EXCHANGE is a financial services company based in Dubai, UAE.
- Served as a front desk officer in making transactions and helped customers with complaints and questions.
- Informing customers about products and services.
- Processing returns of the transactions.
- Maintained customers' records and files.
- ALFA EXCHANGE is a financial services company based in Dubai, UAE.
FRONT DESK OFFICER
APRICOT BUSINESS SOLUTIONS
10.2012 - 02.2013
- Greeting clients and setting a positive office atmosphere.
- Answering the phone, taking messages and redirecting calls to respective offices.
- Organizing and maintaining files and records and updating them when necessary.
ADMINISTRATIVE ASSISTANT
KAYA SYSTEMS
03.2010 - 04.2012
- Organize and convey information timely.
- Correspondence with overseas clients.
- Maintained all the important document and staff filing.
- Plan and schedule meetings and appointments.
INTERNSHIP
NATIONAL BANK OF PAKISTAN
11.2009 - 02.2010
- Bookkeeping and record maintaining.
- Opening accounts for customers.
- Answering customers queries and complaints.
Education
MBA - HUMAN RESOURCE MANAGEMENT
GENEVA BUSINESS SCHOOL
Geneva, Switzerland05.2025
Skills
- Staff Development
- Problem Solving
- Skilled Multitasker
- Adaptability
- Teamwork
- Operations management
- Employee performance evaluations
- Time management
- Recruiting and interviewing
- Customer service
- Staff training and development
- Staff supervision
Educational Portfolio
- MASTER’S IN HUMAN RESOURCE MANAGEMENT, GENEVA BUSINESS SCHOOL Switzerland, Dubai Campus
- BACHELOR’S IN COMMERCE, PUNJAB COLLEGE OF COMMERCE, 2009, Lahore, Pakistan
Achievements And Awards
- EMPLOYEE OF THE YEAR, 2021, ALFA EXCHANGE, Dubai, UAE
- MOST DEDICATED EMPLOYEE OF THE YEAR, 2016, ALFA EXCHANGE, Dubai, UAE
- APPRECIATION FOR EXCELLENT PERFORMANCE, 2011, Kaya Systems LLC, Lahore, Pakistan
- GOLD MEDALIST FOR HIGHEST SCORES, 2008, DEFENCE DEGREE COLLEGE, Lahore, Pakistan
Personal Information
- Nationality: Pakistani
- Marital Status: Married
Driving Status
Pakistan Driving license Holder
Timeline
ASSISTANT MANAGER - SURVEY AND POSSESSION
BAHRIA TOWN MAINTENANACE & SERVICES COMPLEX
04.2022 - 09.2023
SENIOR HUMAN RESOURCE OFFICER
ALFA EXCHANGE
05.2018 - 11.2021
PUBLIC RELATION OFFICER
ALFA EXCHANGE
10.2013 - 02.2018
CUSTOMER SERVICE REPRESENTATIVE
ALFA EXCHANGE
03.2013 - 09.2013
FRONT DESK OFFICER
APRICOT BUSINESS SOLUTIONS
10.2012 - 02.2013
ADMINISTRATIVE ASSISTANT
KAYA SYSTEMS
03.2010 - 04.2012
INTERNSHIP
NATIONAL BANK OF PAKISTAN
11.2009 - 02.2010
MBA - HUMAN RESOURCE MANAGEMENT
GENEVA BUSINESS SCHOOL
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